Job Title

SENIOR OPERATIONS MANAGER AVIATION Are you an experienced and passionate security leader seeking a new opportunity with an awardwinning team? A.S.P. Incorporated provides security and customer service solutions for 25 years, serving Canadian clients and operating globally through ICTS Europe. In this key role you will manage a portfolio of airports in Toronto, including Billy Bishop and Toronto Pearson International Airport, focusing on operational excellence, industry best practices, and accountability. The role reports to the Vice President of Operations. What you will do: Provide leadership across multiple aviation security and customer service operations, ensuring service delivery meets contractual requirements, service level agreements, and applicable regulatory standards. Develop and execute operational plans that align with client expectations, company objectives, and evolving business needs. Build and maintain strong client relationships through regular communication, operational reviews, issue resolution, and a proactive approach to service improvement. Lead employee relations efforts by supporting engagement, accountability, development, and fair management practices within a unionized and multisite environment. Monitor operational and financial performance through key performance indicators, trend analysis, audits, and reporting; take corrective action where required. Drive continuous improvement initiatives that enhance service quality, safety, efficiency, customer experience, and overall contract performance. Oversee administration of the Collective Bargaining Agreement and handle escalated labor relations matters. Oversee and lead the grievance process to resolve disputes efficiently and minimize organizational risk. Act as a bridge between leadership and unionized staff/Union to maintain a harmonious and legally compliant workplace. Oversee aviation fleet and asset management, including vehicle utilization, maintenance, repairs, replacement planning, and regulatory compliance. Manage contract budgets, monitor expenditures, identify cost efficiencies, and maintain strong financial discipline while protecting service standards. Lead contract mobilization, transition, and implementation activities, ensuring readiness across staffing, training, equipment, documentation, and timelines. Establish and maintain operational standards, procedures, and controls related to inspections, reporting, training compliance, certifications, incident management, and quality assurance. Support recruitment, onboarding, training, coaching, performance management, and succession planning to ensure a capable and engaged workforce. Coordinate training programs and identify opportunities to improve training effectiveness, operational readiness, and frontline performance. Ensure service quality is measured, tracked, and reported against client benchmarks, internal standards, and key performance indicators. Support business development activities by providing operational input into proposals, service models, pricing discussions, and implementation planning. Prepare and present reports, operational updates, recommendations, and executive summaries to clients and senior leadership. Maintain compliance with company policies, collective agreements, security requirements, industry standards, and applicable federal and provincial regulations. Participate in maintaining the ISO 9001:2015 Quality System and associated reviews and audits. Who you are: Eligible to obtain and maintain a valid Transportation Security Clearance and an Airport Restricted Area Identity Card (RAIC). Valid Ontario Provincial Drivers License. Ability to support a 24/7 operational environment, including travel to airport sites and temporary relocation for contract mobilization when required. Valid Ontario Security License, maintained in good standing. Ability to work flexible hours, including nights, weekends, and statutory holidays, based on operational requirements. Successful completion of all initial and recurrent company training as required. Valid First Aid and CPR certification, or the ability to obtain and maintain it. Postsecondary diploma or degree in a businessrelated field or equivalent industry experience. Minimum of 810 years of progressive operations leadership experience, preferably within aviation, airport, transportation, security, or customer service environments. Demonstrated experience managing client contracts, service level agreements, budgets, operational performance, and key performance indicators. Proven leadership experience managing multisite operations and large unionized workforces. Strong background in process improvement, quality assurance, project management, performance reporting, and workforce planning. Proficiency in Microsoft Office and other business systems; experience with scheduling, workforce planning, fleet management, and customer relationship management systems is an asset. Strong leadership presence with the ability to align teams around clear goals and expectations. Excellent relationshipbuilding skills with clients, employees, stakeholders, and internal partners. Strong analytical, problemsolving, and decisionmaking ability, with confidence interpreting data and performance measures. Effective verbal and written communication, presentation, negotiation, and facilitation skills. Strong business acumen with a focus on service quality, budget accountability, and operational performance. Highly organized and able to manage multiple priorities in a fastpaced and evolving environment. Strategic thinker with a practical, handson approach to execution and issue resolution. Why you should work with A.S.P: We care about our team and their personal & professional success. We offer competitive salaries and benefits. Medical and dental benefits for all fulltime employees. Excellent infield experience and training to prepare you for continued growth in the security industry. A topoftheline employee assistance program offering mental health and wellness education and support. A Diversity, Equity, and Inclusion program that welcomes all employees and abilities. Exciting employment opportunities across multiple provinces and divisions. Salary Range: $85,000$95,000 total compensation. Use of AI in hiring: ASP may use automated or AIenabled tools to support applicant screening and selection. Human review is part of the final hiring decision. A.S.P. Incorporated is committed to supporting a diverse workforce from the various communities in which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, and age to apply. We hire for PERSONALITY. We train for the job. #J-18808-Ljbffr