Job Title

Our employer is a fast-growing Canadian distributor of scientific instruments, reagents, and consumables, proudly serving research and clinical communities across the country. Headquartered in Toronto, Ontario, our company is experiencing rapid expansion. We are committed to operational excellence, customer success, and continuous innovation. Field Service Engineer (Advanced) - Cover Alberta and Saskatoon (Future location: BC) Focus: Health care diagnostic lab experience and Advanced Clinical Pathology System. Overview The Field Service Engineer (Calgary and Edmonton) is a high-level technical specialist responsible for the company''s most complex pathology solutions. This role requires a seasoned expert with significant experience in the medical industry and a deep understanding of the specialized workflows and chemistry involved in tissue processing. You will handle the most challenging technical (electro-mechanical) escalations and critical installations across Western Canada. Key Responsibilities Advanced Installation & Commissioning: Oversee the end-to-end installation of complex laboratory suites. This includes site readiness assessment, hardware integration, performing formal verification to meet strict clinical standards on the full range of pathology equipment. System-Level Repair: Lead the service and complex troubleshooting of auto-slide preparation systems, tissue block facing devices, high-throughput tissue processors, automated staining/cover slipping lines, and other pathology equipment where hardware, software, and fluidic chemistry intersect. Workflow Optimization: Fine-tune equipment parameters to ensure optimal tissue processing quality, reagent efficiency, and alignment with specific laboratory protocols. Customer Relations: Act as a trusted technical advisor to Lab Managers and Pathologists. Maintain high-level professional relations by providing expert-level consulting and ensuring all service outcomes exceed client expectations. Emergency Territory Support: Serve as the primary responder for mission-critical down-time events in hospital and private pathology labs across the territory. Documentation & Inventory: Maintain detailed service logs, manage local spare parts inventory, and provide accurate technical reporting to the service department. Qualifications Education: Formal education in Automation, Mechatronics, Electro-mechanical, or Biomedical Engineering. Experience: 7+ years of field service experience specifically within the medical or life sciences industry. Technical Mastery: Proven expertise in servicing tissue processors, automated staining systems, and other high-end pathology lab automation. Bonus Skills: Technical experience with high-resolution digital slide scanners and pathology software. Travel: Independent management of a large geographic territory (MB to BC) with significant travel requirements. #J-18808-Ljbffr