Job Title

Alberta AG Centre Director of Aftersales (Parts & Service) Why Work for Alberta AG Centre? At Alberta AG Centre, we believe great people build great dealerships. If youre looking for meaningful work, real growth, and a team that feels like community, youll find it here. Built on Grassroots Values. Grow With Us. Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home. About Alberta AG Centre Alberta AG Centre is a locally owned organization dedicated to supporting the agriculture industry through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development. Director of After Sales (Parts & Service) Job Description Location: High River Hours Monday to Friday, 8:00 AM 5:00 PM (1hour unpaid lunch) Seasonal overtime and on call as required About the Role The Director of Aftersales provides overall leadership, management, and strategic direction for the Parts and Service departments, ensuring strong customer support, service excellence, and financial performance across all branches. Working with the executive team and leading the Regional Parts and Service Managers, this role aligns departmental goals with Alberta AG Centres vision, sets high performance standards, and helps shape a customerfocused, supportive team culture under the guidance of the CEO. Key Responsibilities Oversee and ensure the overall success of Alberta AG Centres Aftersales departments. Deliver and maintain top tier customer service across all Aftersales functions. With Regional Parts and Service Managers, design and execute action plans that meet departmental objectives and monitor progress to ensure achievement of established budgets. Build and maintain dashboards to manage performance of departments and individual employees. Develop cadence for regular department reviews and oversee implementation of improvement action items. Provide leadership, coaching and support for Regional Managers to build highperforming teams in their designated departments. Continually analyze business operations to identify opportunities for improvement. Develop and implement strategies to strengthen, optimize, and grow Aftersales performance. Communicate and reinforce the organizations vision, values, and longterm priorities across all Aftersales teams. Collaborate with sales department to strategically maximize overall profitability. Ensure major brandpartner branding standards are consistently applied across all branches to maximize market impact. With support from Regional Managers, CEO and Human Resources, recruit, train, evaluate and develop staff. Ensure continuous coaching and performance management in accordance with company policies. Ensure staff comply with all applicable local, provincial, and federal laws related to business practices, employment standards and safety regulations. Adhere to and promote company values, policies, procedures and safety standards. Demonstrate regular and punctual attendance at the assigned work location. Travel to all Alberta Ag Centre locations as required. The duties listed above reflect core expectations but do not limit the employee from performing other tasks as assigned to support team and business objectives. Qualifications and Skills Minimum 10 years of combined experience managing agricultural retail service and parts operations. Proven team leadership experience, including training, development, and performance optimization. Strong networking, negotiation, and relationshipbuilding skills. Customercentric mindset with strong professionalism under pressure. Highly organized with the ability to manage multiple projects and meet deadlines. Excellent verbal and written communication skills; able to adapt to different audiences. Strong problemsolving and analytical abilities. Ability to read and interpret financial statements. Bachelors degree in business administration, agricultural economics, or related field preferred. Experience with Intellidealer considered an asset. Advanced Proficient in MS Excel, Word, and PowerPoint. Valid drivers license with a safe driving record. Ability to travel domestically and internationally, including occasional overnight, weekend, or evening travel. Farm background or relevant industry experience required. Physical Requirements Ability to stand for extended periods. Ability to bend, stoop, and lift objects. Ability to lift to 10 pounds frequently. Sufficient vision, hearing, and speech to operate a telephone, computer, and mobile device, and to communicate product information to customers. #J-18808-Ljbffr