Job Title

Transdev Canada is actively seeking an Engineering and Support Operations Manager to oversee, manage, and be accountable for the scheduling and service optimization of the Hurontario Light Rail system. This includes ensuring that transit services are maintained or improved in accordance with service delivery requirements, including the delivery of service buildup, service modifications, and service optimization. Your role Manage the planning, scheduling, and rostering of transit services, and initiate proposals for service modifications and optimization to improve customer service and operating efficiency Oversee the work selection/signup process Manage Rail Operations Supervisors and Drivers as required for shift coverage and as assigned Coordinate with the Construction Contractor to achieve desired operational outcomes Develop operational documentation related to rostering, scheduling, planning, and permitting Administer surveys to gather data on schedule changes, customer and employee satisfaction, and prepare reports to support future improvements Analyze ridership data and other information to determine priorities and recommend service improvements or reductions Evaluate requests submitted under the project agreement and follow up with appropriate staff as required Manage resource requirements associated with each service level or service change, and track actual resource consumption against forecasts Present reports on service changes, special services, and broader planning initiatives Use available technologies to implement KPI dashboards for daily, monthly, quarterly, and annual performance reporting Participate in and represent operational planning in meetings, task forces, and conferences Lead design and construction review meetings, ensuring operational safety and efficiency are considered in decisionmaking Analyze LRVrelated data and prepare reports to support operational investigations Prepare and present daily, weekly, monthly, quarterly, and annual reports, as well as reports related to incidents or operational performance issues Review and authorize work permit applications, considering impacts on scheduled service Assist the OCC Manager in coordinating special projects and activities Ensure passengers and employees are treated with respect and dignity, and that accessibility requirements are met in accordance with the Ontario Human Rights Code and AODA regulations Stay informed of industry trends, technological developments, and relevant legislation Perform other related duties as assigned The perks Annual salary of $90,000 to $116,000 Comprehensive compensation package Positive work environment Career advancement opportunities within a strong North American presence Opportunity to contribute to sustainable mobility solutions A commitment to diversity and employee development Your profile Strong experience in developing transit schedules and rosters using TRAPEZE, HASTUS, NEXTBUS, or similar scheduling software Experience integrating transit planning tools with operational systems such as ATS Ability to create KPI dashboards using tools such as Power BI Extensive knowledge of service level monitoring, service adjustments, and fleet planning/budgeting Strong understanding of customer needs and the role of transit services in the community Experience in greenfield startup transit operations (considered an asset) Work Experience Qualifications Must be legally entitled to work in Canada Minimum of 5+ years of relevant planning experience in a similar operations supervisory or management role (rail experience considered an asset) Excellent interpersonal, organizational, and management skills Strong leadership, communication, and negotiation skills Proven track record in change management within complex environments Tact and professionalism when dealing with a wide range of challenges Ability to motivate teams and take accountability Strong time management and planning skills Highly effective coordination skills Ability to adapt to unexpected operational changes Ability to work under pressure and meet strict deadlines Strong computer skills (HASTUS, Power BI, Microsoft Office Suite) Transdev is committed to providing accommodations for individuals with disabilities throughout the recruitment process. Accommodations are available upon request. #J-18808-Ljbffr