Job Title

We are seeking a dynamic and results-driven Client Relations Manager to join our team. This position is responsible for helping facilitate new customer onboarding, overcoming challenges, and developing and expanding sales opportunities with existing retail customers, including some of Canadas largest retailers to achieve business goals.Serve as the point of contact for customers, developing and nurturing trusted, longlasting relationships with some of Canadas largest retailers.Support New Business Development Team with onboarding of new retail customers.Develop and manage account plans, business review meetings, and sales proposals to support and expand the business.Follow up and win new sales opportunities with existing clients.Collaborate with others in Sales, Customer Service, R&D, and Marketing to ensure the customer is served appropriately and timely, driving revenue growth through existing clients.Utilize resources from the Partner Engagement and Strategic Partnerships teams when and as required to further penetrate existing accounts.Proactively work to gain insight and understanding of the customers needs to manage expectations and deliver the best solutions to meet their needs.Execute effective strategies to grow business with existing accounts.Keep an accurate record of all customer interactions on CRM.Achieve and exceed revenue and GP targets.Qualifications Include:3 + years account management experience (with inventorybased products), ideally working with large retailers.A proven track record of increasing sales.Strong communication skills, particularly around customer outreach, uncovering needs, presentation, persuasion, and negotiation.Excellent interpersonal skills, having the ability to develop and maintain strong relationships with both internal and external key stakeholders.Proficiency in MS Office and CRM software.Ability to travel nationally approximately 50% of the time.Knowledge of the loss prevention industry, a plus.BSc/BA in business administration, marketing, or relevant field a plus Creative thinking and problemsolving aptitude.A high level of selfmotivation that drives productivity with little supervision or direction.Strong time management and planning skills.Collaborative, strong team playerAbility to manage change well.Authorization to work indefinitely in the country location without restriction or sponsorship.Sekura Global is an expert provider of loss prevention solutions specializing in security tags. We partner with top retail customers to develop innovative, easy to use products that offer a high level of product protection and peace of mind. We have offices and warehouses in Australia, the UK, Germany, and North America, with our headquarters based in the UK. We pride ourselves on being responsive and nimble, taking a dynamic approach to combating retail crime worldwide.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Get in touch to explore career opportunities with Sekura, where you can be part of a dynamic team that is reshaping the retail security industry. #J-18808-Ljbffr