Job Title

With coast-to-coast communities and over 12,000 home sites, Compass Communities is one of Canadas largest land lease housing companies, operating over 70 residential communities in 8 provinces. We're a company that's all about people and relationships. At a time when home ownership can feel increasingly out of reach, Compass helps turn what may seem like a pipe dream into reality, building vibrant communities across Canada. Because though we're in the business of housing, we never lose sight of what makes a home. For more information on Compass Communities visit Role Summary The Community Manager oversees operations, staffing, planning and resident relations at our residential land lease communities. They are a proactive self-starter who thrives in a fast-paced and changing environment and can think like an investor to promote profitability. This role is a combination of property and people management, with a focus on delivering exceptional customer service and fostering a positive community environment. They act as the primary contact for residents and staff, ensuring a safe, welcoming, and well-maintained environment. Core Responsibilities General/Office Manage KPIs through NOI and Capex spend and actively manage NOI through CE and Occupancy Operate the community in accordance with company standards to establish and maintain the community rules and regulations Utilize internal system for receiving POs, creating requisitions and recording rent payments Deliver rent payment to the bank (where applicable) Enter rent payments into the system and reconcile and process bank deposits Take work orders and delegate them to the maintenance team Review and follow-up on outstanding requests Assist with determining Communitys capital budget, provide quotes and work within the assigned budgets and NOI As Well as R&M and Capital Budget Manage the assigned petty cash and process/approve staff expenses Review accounts receivable and collections efficiency Strive for as close as possible to 100% occupancy in the community Collect lot rent with objective to achieve and maintain a 0% balance in Ars Assist in creating and managing issue tickets and communicating them to maintenance team. Maintain an awareness of local economic and housing market conditions Maintain a safe working environment for all employees by implementing and following the Health and Safety Policy and reporting all accidents/incidents in accordance with company policy Be available for on-call duties as assigned and follow up with any designated on-call personnel about incoming calls Act as the point person to colleagues for questions or concerns in the absence of the Regional Manager Community Duties Meet and work with contractors/vendors to ensure all jobs are started and completed within deadlines Inspect common areas and all infrastructure including roads, landscaping, tree service, waste management and Community utility systems to ensure they are maintained and working effectively while eliminating any potential hazards. Ensure homes are disconnected and moved in accordance to company policy and provincial law File fire safety documents and inspect all fire safety systems biannually or when required Resident Duties Communicate with homeowners about leases, rent payments and deferrals, and lease termination, as well as satisfactorily resolve any complaints Create tenant notices/letters regarding rent payments, potential lease termination/evictions, community standards and maintenance concerns including waste management, etc. for the Regional Managers approval and distribute them Meet with various relevant associations (tenant/regulatory bodies) Interview prospective tenants and represent Compass Communities in selling and renting homes and renting lots when required. Work with Regional Manager to select lots and determine a home ordering strategy Responsible for completion of tenant lease process, including processing and filing of applications, bringing applications through the approval process, and creating the lease Assist with the organization and implementation of tenant appreciation and social events Assist and attend Landlord and Tenant Board Hearings when required HR Manage employees working at each assigned community Assign job tasks and duties to employees and supervise the completion of tasks Ensure that community goals and all company policies and procedures are understood and followed by employees Handle employee misconduct and disciplinary infractions in counsel of the Operations Manager and take corrective action including discipline and where applicable discharge Coach and provide informal feedback to employees Conduct performance evaluations and provide input and recommendations to the Regional Manager respecting employee performance Provide input on employee remuneration changes and communicate any such changes to employees Maintain confidentiality with respect to employee evaluation, discipline and remuneration matters Perform full-cycle recruitment and assess staffing levels to make recommendations for additional staffing when necessary Ensure community staff complete any necessary training Initiate employee changes in ADP and action employee changes and approve employee sick, vacation, timesheets, overtime Ensure sufficient coverage at each property and report on leaves of absence to the Benefits Team and Operations Manager Required Skills & Experience 5 years of relevant experience in similar line of work Previous experience in residential property management a strong asset Computer and software proficiency (primarily Microsoft Word, Office 360 Excel, Outlook, Internet and SAP) Demonstrated ability to make decisions and exercise good judgment Ability to demonstrate a responsible and positive attitude Ability to communicate well and establish relationships with colleagues and residents Previous experience in managing people, resources and budgets Why Join Compass? Join a leading national company in a unique and growing industry Be a part of meaningful work that contributes to Canadas housing challenge Grow your career through development & advancement opportunities Enjoy generous paid time off to support worklife balance *Please note this is a permanent parttime position. Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check. #J-18808-Ljbffr