Job Title

Staff Product Designer, Go-to-Market AI (Ontario) POS-29684 Location: Canada, Ontario Remote, Flex, or Office Job Overview The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our GTM teams work. We're doing this across three core areas: First, were building an AI concierge that supports customers throughout their lifecycle solving support issues, identifying their goals, unlocking underused features, and helping them get more value from HubSpot. This AI agent qualifies their needs, guides them toward more advanced capabilities, answers support queries, and recommends upgrades all autonomously, and across multiple formats: chat, voice, realtime AIgenerated video and more. Its a huge design challenge that spans use cases, modalities, and interfaces. Second, were extending our core product with AIfirst tools that radically improve how HubSpots gotomarket teams (support, sales, customer success) work. That means eliminating repetitive admin work, giving managers superpowers to coach and scale, and helping reps focus on the right leads and moments. This is where small UX decisions turn into massive business impact, improving efficiency that directly influences revenue at a multibillion dollar scale. Third, were building dedicated experiences for HubSpots global partner ecosystem agencies and consultancies who sell and implement HubSpot on our behalf. These partners drive over $1B in revenue annually. Were both creating agentic AI experiences for partnerspecific needs, and enabling these businesses with unique tools in HubSpot that help them grow faster and operate more efficiently. As a Staff Product Designer, you wont be embedded in a single team or feature area. Instead, youll operate at the product line level, shaping the future across multiple domains. Youll work 312 months ahead of delivery exploring opportunities, prototyping bold ideas, and building narratives that influence leaders across R&D and GTM. This role is about vision, strategy, and influence at scale working at the very edge of whats possible in applied AI, defining whats next for a $30B+ company. Why Flywheel? Come join us for a careerdefining opportunity to: Shape the future of applied AI by tackling challenges few companies are attempting autonomous multimodal, multiusecase AI concierges, AIfirst GTM tools, and partnercentric experiences. Operate at massive scale even small improvements drive hundreds of millions in revenue impact. Leverage data & AI harness smart data, advanced automation, generative AI, and LLMs to create personal, intelligent, and connected customer experiences. Work on platformscale initiatives that span the entire HubSpot platform, with a broad perspective and unified outcomes. Experiment & explore in an extreme speed, unorthodox, and experimental environment that encourages bold ideas. What Youll Do Define the future: Explore, visualize, and prototype bold concepts that shape where HubSpots GTM should go 312 months out. Understand complex systems: Research problems, map incentives, and identify opportunities across customer, GTM, and partner ecosystems. Prototype to influence: Create highfidelity prototypes (in Cursor, Lovable, V0, Figma, etc.) and concept visuals to make abstract ideas tangible and compelling. Shape the narrative: Craft stories and presentations that inspire alignment and buyin from product, GTM, and executive leaders. Raise the bar: Uplevel craft quality across the org by modeling strong design work, offering feedback, and sharing thinking through crits, office hours, or mentoring. What Youll Bring To HubSpot Were not looking for a single mold of designer. You might be: A designer with deep AI fluency able to design adoptable AIfirst products and push the boundaries of whats possible. A craftdriven designer with exceptional interaction and visual design skills who can turn complex ideas into beautiful, adoptable experiences. A systems thinker and influencer who excels at managing complexity, aligning stakeholders, and selling bold futures to diverse, opinionated audiences. To succeed, youll need: A growth mindset curious, experimental, and not tied to a single way of working. Strong skills in concept visualization and prototyping (from decks to vibecoded prototypes). Experience driving 01 or highly ambiguous product work. Comfort operating in spaces with multiple stakeholders, incentives, and nonlinear problems. Excellent communication skills, with the ability to tell compelling stories that influence strategy. Legal and Diversity Statements We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. Were committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) link to HubSpots Career Diversity page here. India Applicants: link to HubSpot Indias equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AIpowered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers. HubSpot, Inc. is an equalopportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. #J-18808-Ljbffr