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Role Title: Support Representative, Shipment Resolution Location: Mississauga, ON, Canada Shift: Monday to Friday, Float Various Shifts as Assigned, 20 hours per week Pay Rate: $21.56 per hour Responsibilities - Contact customers or colleagues to obtain and enter package information or resolve delivery issues - Scan, sort, and reorganize undelivered freight and process freight damages - Prepare packages for redelivery (tracking data, labels, repackaging, etc.) - Inspect damaged packages - Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs - Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Experience 3 months experience in customer service Skills - Operations Management - Operations Planning - Operations Procedures - Shipping and Receiving Operations Physical Efforts - Physical strength Lifting/Lowering up to 70 pounds - Standing - Sitting - Walking - Visual strain - Sorting - Wrist movements Language Requirement Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. Posting Details Working Conditions: Retail Center Environment; Warehouse Environment Equal Opportunity Statement Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Job Segment Shipping and Receiving, Customer Service Representative, Operations, Customer Service #J-18808-Ljbffr