Job Title

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Bilingual Financial Customer Service Representative to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia Canada (CA). Position Overview As a Financial Bilingual Customer Service Representative, you will serve as a trusted Brand Ambassador and the first point of contact for our customers in both English and French. Were seeking individuals who are genuinely passionate about helping peoplethose who enjoy solving problems, answering questions, and creating meaningful customer experiences. If youre committed to delivering exceptional service with empathy, professionalism, and a positive attitude, wed love to have you on our team. Together, well make every customer interaction not just successful, but truly enjoyable. Position Details Position: Financial Bilingual Customer Service Representative Position Status: Full Time - Remote Hours of Work: Monday-Sunday 7:00am-11:00pm EST Rate of Pay: $21.17/Hour English/French Location: Open to residents of Nova Scotia, Ontario, Alberta, Manitoba, and New Brunswick Responsibilities Answer incoming telephone inquiries in accordance with Call Center guidelines Follow up on escalated calls, as required Submit fulfillments or research cases for callers inquiries if applicable Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders Ensure compliance with policies and procedures and regulatory requirements Maintain a professional tone and positive attitude to callers Responsible for answering calls for a baseline of 7 hours daily A self-starter and takes initiative to take on new projects and additional responsibilities Other duties and responsibilities as assigned Requirements Demonstrated passion for customer satisfaction excellence and prior experience is an asset. Fluent in English; Bilingual (French) is required. Interactive customer service environment required. Related experience in the food and/or retail industry considered an asset. Strong and developed oral and written communication skills, including typing, spelling, and grammar. Demonstrated ability to implement change efforts. Ability to learn new skills/concepts and apply this knowledge quickly and accurately. Advanced knowledge of PCs and familiarity with system navigation. Positive attitude and demonstrated ability to get along with others. Professional, empathetic, and naturally caring conversational style. Display tact and diplomacy in handling all levels of customer interaction. Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. Ability to work all required shifts. Inclusion Inclusion. Belonging. Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. At NTT DATA what you do matters. Because here YOU can. #J-18808-Ljbffr