Nucleus Independent Living is a charitable, not-for-profit organization with more than 40 years of experience supporting people to live independently in their communities. We serve older adults with complex needs and adults living with permanent physical disabilities across the MississaugaHalton region, as well as in two supportive housing locations in West Toronto. Our team of skilled and compassionate Personal Support Workers (PSWs) delivers a range of personalized services that promote independence, dignity, and quality of life. These include supports for daily living, 24-hour hospital transition services, and attendant care provided in clients homes, workplaces, schools, and supportive housing settings. Nucleus also plays a leadership role in regional system coordination. Through our Central Registry program, we support streamlined access, intake, and eligibility across a network of community-based health and social service providers. This work helps connect individuals and families to a range of supports, including caregiver respite, food security initiatives, and transitional care programs. Our Regional Learning Centre builds capacity across the sector by providing training, education, and knowledge-sharing to support high-quality, coordinated care for individuals with complex needs At Nucleus we strive for excellence. We are a Great Place to Work certified organization that has received 5 consecutive, 3-year, accreditations by the Commission on Accreditation of Rehabilitation Facilities (CARF). Our service delivery models have been recognized locally, provincially, and federally. We have two Ministers Medals, two 3M National Awards, and regional awards for quality. All of our PSWs are required to be members in good standing with the Ontario PSW Association (OPSWA). POSITION SUMMARY The Manager, People & Culture is a hands-on HR professional who supports the day-to-day delivery of People & Culture services in a unionized community care environment. Reporting to the Director, People & Culture, this role provides practical support to leaders and employees across a range of HR activities, including employee and labour relations, policy interpretation, performance management, and the implementation of People & Culture programs and initiatives. This role also supports the Director, People & Culture with project design and the development of practical people initiatives that enhance organizational effectiveness and the employee experience. The Manager, People & Culture helps ensure support is consistent, responsive, and people centered across the organization and is well suited to someone who is resourceful, collaborative, creative, curious, and confident managing operational HR matters while exercising sound judgment in escalating more complex or high risk issues. Key Responsibilities Employee and Leader Support Provide day to day advice and guidance to leaders on employee relations, attendance, performance management, workplace conflict, and policy interpretation Support leaders in addressing routine to moderately complex people issues in a timely, consistent, and practical way Coach managers on the application of People & Culture policies, practices, and procedures Support employee inquiries and concerns with professionalism, discretion, and sound judgment Labour Relations Support Provide informed and practical guidance in a unionized environment on the interpretation and application of collective agreements, labour relations practices, and related People & Culture policies Support the management of grievances, disciplinary matters, workplace investigations, and other labour relations issues, ensuring matters are handled consistently, thoroughly, and with appropriate regard for risk Prepare documentation, case summaries, meeting materials, and correspondence to support effective issue management and resolution Foster constructive relationships with union representatives and contribute to a respectful and collaborative labour relations environment Monitor patterns and emerging issues in labour and employee relations matters and recommend improvements to support consistency, fairness, and operational effectiveness Escalate complex, high risk, or precedent setting matters to the Director, People & Culture, as appropriate People & Culture Programs and Operations Support the design and implementation of People & Culture programs, initiatives, and annual processes Assist with policy development, policy updates, communication, and implementation Help coordinate activities related to performance management, engagement, learning, and other People & Culture priorities Maintain accurate documentation, records, templates, and process tools to support operational effectiveness Contribute to a consistent and positive employee experience across People & Culture touchpoints Organizational Development and Change Support Support practical organizational development initiatives related to team effectiveness, employee engagement, and leadership practices Assist with the rollout of change initiatives, new processes, and People & Culture tools Identify opportunities to improve processes, strengthen service delivery, and support organizational effectiveness Contribute ideas and recommendations to improve People & Culture practices and programs Project Support, Design, and Idea Generation Support the Director, People & Culture in the design, development, and implementation of People & Culture projects and initiatives Contribute ideas, research, and practical recommendations to support new programs, process improvements, and employee focused solutions Assist in shaping project plans, communication approaches, tools, and resources to support effective implementation Bring creativity and initiative to brainstorming, problem solving, and the development of practical approaches to organizational needs Collaborate on special projects that advance People & Culture priorities and improve the employee and leader experience Continuous Improvement Bring curiosity to understanding workplace issues and identifying root causes Apply creativity in finding practical, people centered solutions to day to day challenges Stay current on employment legislation, labour relations practices, and relevant HR trends Demonstrate a commitment to continuous learning and ongoing professional development Qualifications University degree in Human Resources, Industrial Relations, Business, or a related field CHRP designation required; CHRL considered an asset Minimum 5 years of progressive HR experience Experience working in a unionized environment is required Experience in community care, health care, social services, or another service based environment is preferred Working knowledge of employment legislation, human rights, labour relations principles, and HR best practices Experience supporting employee relations matters, performance management, and policy interpretation Strong communication, interpersonal, and organizational skills Ability to manage multiple priorities and work effectively in a fast paced environment Equity, Diversity and Inclusion Commitment Statement At Nucleus, we view our diversity as our strength. We know that the unique perspectives of our clients, caregivers and staff contribute to a better environment for all. We are committed to listening, learning and amplifying the voices that will help make us be more inclusive and become better informed to serve our communities. We embrace diversity, choose equity and action inclusion.
Job Title
Manager, People and Culture