Job Title

Remote role Engagement length 6 months; would be looking for someone to start asap. Title: Senior Developer/ CCaaS ConsultantResponsibilities:Lead the technical design and implementation of Amazon Connect call flows, routing, IVR/IVA, and integrations.Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect, including discovery, mapping, cutover, and stabilization.Build and integrate AWS services (Lambda, Lex, DynamoDB, S3, Kinesis, Step Functions, CloudWatch) for contact center functionality.Develop and maintain APIs and CTI/CRM integrations (e.g., Salesforce, ServiceNow), including real-time and historical reporting.Implement security, compliance, and governance best practices (IAM, encryption, data retention, PII handling).Set up CI/CD pipelines and infrastructure-as-code (CloudFormation/Terraform) for repeatable deployments.Troubleshoot complex telephony and application issues; lead incident response and root cause analysis.Create documentation, runbooks, and knowledge transfer materials; mentor junior team members.Collaborate with stakeholders (operations, product, networking, security) and manage change/release activities.Monitor performance and optimize cost, reliability, and customer experience post-migration.Required Qualifications:610+ years of software development experience with 3+ years focused on Amazon Connect solutions.Proven hands-on experience migrating from Genesys (PureCloud/Cloud, Engage) to Amazon Connect or similar contact center migrations.Strong programming skills in at least one: Node.js, Python, or Java; proficiency with RESTful APIs and event-driven patterns.Deep understanding of contact center concepts: call flows, skills-based routing, IVR, CTI, screen pops, recording, reporting.Telephony fundamentals: SIP, RTP, codecs, number provisioning, carrier routing, and call quality troubleshooting.AWS proficiency across Lambda, Lex, DynamoDB, S3, Kinesis/Streams, EventBridge, CloudWatch, and IAM.Experience with CI/CD (CodePipeline/GitHub Actions/Azure DevOps), source control (Git), and IaC (CloudFormation/Terraform).Strong analytical, communication, and stakeholder management skills; ability to lead cross-functional initiatives.