Job Title

Reports To: Director, Annual Giving Location: Kitchener-Waterloo, Ontario (Hybrid) Employment Type: Full-Time | Permanent Overview The Development Officer leads the execution and continuous improvement of Waterloo Regional Health Network Foundation (WRHNF) donor-centred fundraising programs supporting the Waterloo Regional Health Network (WRHN), with a primary focus on the Annual Appeals and Tele-fundraising initiatives. This role is process-driven and execution-focused, ideal for a highly organized, detail-focused professional who excels in managing systems, project management, workflows, and partner relationships that drive donor acquisition, retention, onboarding, and stewardship. Rather than managing a portfolio of individual prospects, the Development Officer ensures scalable, high-quality donor experiences across annual appeals and telefundraising channels. Key Duties And Responsibilities Appeals Giving Management In collaboration with the Director, Annual Giving, plan, execute, and continuously improve the Annual Appeals including, but not limited to, direct mail, e-fundraising, and tele-fundraising. Manage any contracted services to support these appeals acting as the primary Foundation contract for execution of these programs. Manage donor acquisition, renewal, retention, upgrades, and reactivation strategies. Manage the reporting and performance evaluations for annual appeals. Oversee onboarding and welcome journeys to ensure new donors are acknowledged promptly and meaningfully. Monitor program performance and recommend enhancements to increase donor loyalty and lifetime value. Develop donor journeys to support overall Foundation strategy, including fundraising events, engagement, mid-level and major gift programs. Tele-fundraising Appeal Management Manage tele-fundraising initiatives, acting as the primary internal lead. Coordinate with external fundraising consultants and partners to ensure program alignment, quality control, and compliance. Support the development of training materials, marketing materials, messaging, and scripts to ensure positive donor interactions. Monitor results, donor feedback, and cancellation trends, and implement corrective actions as needed. Support Foundation Office support of donor data and customer service related to tele-fundraising activities. Donor Lifecycle & Stewardship Processes Manage and optimize processes related to donor acquisition, retention, welcoming, onboarding, and stewardship. Ensure accurate and timely donor acknowledgements and ongoing stewardship touchpoints. Collaborate with communications and philanthropy colleagues to deliver consistent, donor-centered messaging. Contribute to donor journey mapping and continuous improvement initiatives. Project Management & Coordination Manage multiple fundraising projects simultaneously with strong attention to timelines, quality assurance and deliverables. Develop and maintain project plans, schedules, and tracking tools to support appeals and interdependencies within the Foundation operations. Coordinate internal approvals, content development, and cross-team collaboration. Demonstrate exceptional follow-up and follow-through. Reporting, Data & Administration Manage program data and reporting in Blackbaud NXT Raisers Edge. Produce regular reports on monthly giving and face-to-face program results and trends. Ensure data accuracy, compliance, and adherence to fundraising and privacy best practices. Support data-informed decision-making through insights and recommendations. Collaboration & Internal Engagement Work closely with colleagues across development, communications, finance, and operations. Participate in planning, budgeting, and evaluation sessions. Contribute to broader fundraising initiatives and development operations as required. Education & Experience 35+ years of experience in fundraising, annual giving, development operations, or project management. Experience managing fundraising appeals including door-to-door and/or tele-fundraising programs is a strong asset. Experience working with external fundraising agencies or vendors is preferred. Experience in a healthcare, hospital, or nonprofit environment is considered an asset. Skills & Competencies Exceptional organizational and project management skills with strong attention to detail. Proven ability to manage complex processes with consistent follow-through. Strong analytical skills with reporting experience interpreting program data. Excellent written and verbal communication skills. Collaborative, proactive, and solutions-oriented working style. High level of professionalism, accountability, and ethical conduct. Proficiency with Blackbaud NXT Raisers Edge and Google and Microsoft Office. Additional Requirements Willingness to work flexible hours, including occasional evenings or weekends. Police background check required. Commitment to the mission, vision, and values of the WRHN Foundation and a passion for improving local healthcare. CFRE designation or working towards CFRE is considered an asset. What We Offer Salary Range: $73,950- $86,700 commensurate with experience and success. Vacation: 4 weeks vacation plus a policy of 4 summer wellness days and additional float days. Benefits: Comprehensive benefits, HOOPP defined-benefit pension, computer and mobile device provided. Work Culture: Hybrid and flexible work environment, with regular in-person team strategy sessions and a minimum of one day per week in the office to support collaboration and connection. A mission-driven team where your voice matters and your professional growth is supported. The Process Were looking for someone who brings heart, hustle, and humility. If that sounds like you - apply in the way that best shows your passion and strengths. Whether thats a traditional resume and cover letter or something more creative (video, portfolio, or personal story), were excited to meet you. We are committed to barrier-free recruitment and selection processes and encourage applicants to inform us of any accommodation they may require. Please submit your application by Friday, May 8th at 5:00pm. #J-18808-Ljbffr