Job Title

Provide expert technical truck assistance as a skilled Technician Support Specialist. Collaborate with service teams to leverage advanced technologies for efficient troubleshooting and machine repairs. In this role, you will manage technical support requests and provide key insights to enhance repair operations. Your background in troubleshooting and technology will be crucial for diagnosing complex issues and proactively supporting repair efforts. Effective communication skills are essential for liaising between service technicians and engineering teams while ensuring swift resolution of any technical challenges. Key Responsibilities: Manage technical requests from service teams via TCS365 Investigate and troubleshoot complex factory platform data Communicate actions for service technicians effectively Follow up on recommendations for problem resolution Identify training opportunities for technicians Requirements: Technician background with troubleshooting experience Proficient computer skills and communication abilities Keen interest in technology and mechanical systems Ability to meet KPIs for technical support Familiarity with repair procedures and data management Leverage your technical expertise to enhance service efficiency and foster communication within service teams. #J-18808-Ljbffr