Job Title

Branch Manager - Montreal East (Future Opportunities) Work Location: Mascouche, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $91,200 - $136,800 CAD At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Typical day at work might look like: Mentor the team on advicegiving strategies on banking solutions to improve the overall customer experience and financial confidence Promote TD''s image and goodwill within the community by participating in community events Enhance customer experience by understanding their financial needs and providing appropriate solutions Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliancerelated issues Ensure overall employee scheduling is optimal Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives Ensure accuracy of all customer transactions as per TD''s policies to achieve operational excellence Mentor the team on offering One TD solutions and building lasting relationships with customers Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations Cultivate a positive and customerfocused work environment that builds productivity, innovation, operational improvement, and professionalism Job Requirements: Undergraduate degree and/or over 5 years of relevant experience Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership Proficiency in software tools including MS Office, and internet application Strong communication skills to liaise with customers, employees, and crossfunctional teams A thorough and accurate decision maker who can exercise discretion and judgment skills when working with confidential information A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problemsolving and communication skills #J-18808-Ljbffr