Job Title

At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfilment in what we do, and we're looking for someone who feels the same way. Must-Have RequirementTo be considered for this role, you must be professionally fluent in both English and Spanish (written and verbal). You will be communicating with international members and providers daily.About You:As the first point of contact, you are the 'voice' of our company. Youll thrive here if you enjoy a high-volume, client-facing environment where you can use your problem-solving skills to guide insured members through their healthcare journeys with empathy and clarity.What you will be doing:Be the Expert: Manage inbound calls and emails from members and providers, providing knowledgeable and timely assistance.Investigate & Solve: Dive into complex inquiries, collaborating with Case Management supervisors to resolve sensitive issues.Follow-Through: Track payments, manage case closures, and ensure no request falls through the cracks.Stay Connected: Use our internal tools (MSH Community, Case Management Tool, etc.) to keep everything organized and accurate.Team Support: Act as a backup for administrative tasks and support Case Managers in processing claims.What You Bring:Bilingual Skills: Flawless communication in English and Spanish.Service Background: Experience in a call centre or customer service environment (Insurance or Healthcare experience is a major plus!).Tech Savvy: Intermediate computer skills and the ability to learn new tools quickly.Cool Under Pressure: You stay calm and professional during challenging interactions.Detail-Oriented: You can remember the 'fine print' across various insurance plans and multi-task like a pro.Bonus Points For:Knowledge of medical or dental terminology.Familiarity with benefits administration.What's In It For YouSalary Range: $40-45k CAD annually (Final compensation will reflect the candidate's experience, skills, and qualifications)Tuition Reimbursement ProgramHybrid work environmentComprehensive health benefits + Employee Assistance ProgramWellness spending accountRRSP matchingMinimum 3 weeks' vacation + generous sick and flex daysClear pathways for vertical and horizontal growth, pursue what excites youInclusive, supportive leadership that genuinely invests in your successMSH is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment process. We welcome applications from all qualified individuals regardless of race, ancestry, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).We thank all applicants for their interest. Only those selected for an interview will be contacted.In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position.