Job Title

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world''s key challenges - resource scarcity, food insecurity and environmental change. About The Unit The Customer Service Department ensures the placement, shipment and invoicing of all sales for Yara Belle Plaine and Yara Canada from our production facility and warehouses encompassing a large number of different products. Team members work in a fast-paced and hectic environment, while always keeping a positive attitude and customer focus. Responsibilities Oversee the day-to-day functions of the Customer Service Team and provide direction that ensures a customer focused standard. Provide support by answering questions and working with other departments to ensure sales contracts/orders are placed accurately and timely. Collaborate with Sales, Transportation, and Warehouses to trouble shoot any problems that arise. The CS Team Lead is a key member of the Team pursuing overall objectives relative to customer service, netbacks, supplier relation, etc. This focus requires a pro-active approach to developing and executing the overall team opportunities. Support staff development and provide guidance through the performance review process. Seek out and implement solutions that improve Yaras effectiveness in using IT systems, and other processes across all functions/departments. Lead and coach the customer service team Maintain team morale, workload balance, and schedule coverage. Manage consignment inventory, reconciliations, and invoicing. Troubleshoot inventory, operational, and documentation issues. Support the growth strategy for Yara Vita in Western Canada, including contract and order management, rebates, and tracking container delivery. Handle pricing uploads, discrepancies, and service chargebacks. Perform audits, rebate reconciliations, inventory adjustments and ensure adherence to internal controls. Support reporting requirements and assist with internal/quarterly audits. Collaborate with Sales and transportation on product position, allocation and inventory management to ensure timely delivery for shipment from the Belle Plaine production facility. Education, Experience & Skill Associate Degree or Bachelor Degree in Business Administration, Finance, Supply Chain or equivalent experience. Experience in a similar industry with SAP and project coordination is preferred Strong numerical and analytical skills Strong detail orientation Strong multi-tasking and organizational skills Strong team & support orientation Strong customer service and stakeholder relationship skills Strong MS Office and SAP ERP knowledge Benefits Bonus Program Enhanced Top up for Maternity/Adoption/Parental Leave Health and Dental Benefits Optional Vacation Enhancement Pension & Savings Plans Wellness and Employee Assistance Additional Information This position is located in Regina Equal Opportunity Employer Statement Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. #J-18808-Ljbffr