Job Title

The Linchpin Co. is a people operations group offering custom recruitment and consulting services. At Linchpin, we know a company's most valuable resource is its people, and we are people experts!We will be the point of contact between you and Capital Helicopters during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.Capital Helicopters is a Whitehorse-based helicopter operator serving the Yukon and northern regions. With a fleet of 12 aircraft and growing both with numbers of aircraft and bases, the company supports mineral exploration, fire suppression, and other critical aerial services across Canada but with a focus on the north.Rooted in the North, Capital Helicopters is deeply community minded and operates with a strong sense of responsibility to the people and environments it serves. The company is built on a foundation of integrity, safety, adaptability, and resilience. These values show up daily in how the team operates in challenging conditions, supports one another, and delivers for clients.Capital Helicopters is intensely focused on creating an exceptional customer experience. In a demanding and unpredictable operating environment, clients rely on the team not just for technical excellence, but for reliability, responsiveness, and trust. The company is now entering a phase of growth where strengthening operational structure and leadership will be key to meeting increasing demand while staying true to its values.Core Values:Safety above all elseAccountability and ownershipTeam alignment and collaborationOperational excellencePractical, results-driven decision-makingLocation: Whitehorse, YukonDepartment: Operations / Executive LeadershipDescription of Duties:Working closely with the Director of operations to together lead the day-to-day operational planning and execution across aircraft, pilots, support staff and equipmentEstablish and maintain clear roles, responsibilities, and decision-making structures for the teamDrive performance management across the whole team, including leadership teamImplement structured operating rhythms (planning, scheduling, and review cycles)Align leadership team priorities and facilitate effective decision-makingAddress and resolve conflict constructively within the teamOversee resource planning, including people and equipment allocationSupport the development of pilot recruitment and retention strategiesEnsure all operations balance safety, efficiency, and commercial objectivesImprove operational processes to reduce reactivity and increase predictabilityBring and onboard innovative solutions to integrate technology into our operationsDemand (Required Skills, Knowledge, Experience):Senior leadership experience in operations (General Manager, COO or similar)Proven ability to lead teams in complex, fast-paced environments (Not just a buzz word, it is very fast-paced during the summer months)Strong operational planning and execution capabilityExperience implementing structure, systems, and performance management processesDemonstrated ability to manage and resolve conflict within leadership teamsExcellent communication and decision-making skillsExperience in regulated or high-reliability industries (aviation, mining, construction, transportation, logistics, etc.)Strong safety mindset and commitment to operational integrityThe will to maintain the culture and act as mentor to the rest of the teamWorking closely to people from all sorts of backgroundQualities That Are Nice to Have:Experience in aviation or air transport operationsExperience in seasonal or project-based environmentsBackground in scaling operations or supporting growth phasesFamiliarity with pilot workforce dynamics or similar specialized labor marketsExperience working closely with founders or owner-led businessesRole purposeBring structure, alignment, and accountability to operations so the business can scale beyond current capacity constraintsTranslate ownerships direction into consistent executionContinue to build the high performing leadership teamTranslate ownerships direction into consistent execution