Job Title

What will your typical day look like? In this role, you will provide expert support to clients utilizing UKG solutions by addressing and resolving technical issues, system errors, and user inquiries promptly and efficiently. You will perform regular system maintenance, updates, and configurations to ensure optimal performance and compliance with industry standards. Diagnosing and troubleshooting complex technical problems will be a key responsibility, requiring close collaboration with clients and internal teams to implement effective solutions. Additionally, you will conduct training sessions and develop documentation to educate clients on best practices, system functionalities, and new features. By identifying opportunities for process improvements and system enhancements, you will offer recommendations and assist clients with their implementation. Working closely with cross-functional teamsincluding developers, project managers, and other consultantsyou will deliver comprehensive support and consultancy services. You will also generate and analyze reports on system performance, user activity, and support metrics to provide valuable insights and recommendations to clients. Managing the day-to-day support requirements of clients UKG managed services engagements, you will collaborate with clients to understand their business objectives, challenges, and technology needs, identifying areas where technology can drive improvements and efficiencies. Continuous monitoring and evaluation of implemented solutions will enable you to recommend updates, upgrades, or modifications to optimize performance as needed.You are someone with these required skills, experience & qualifications: Minimum of 5 years of experience in supporting and consulting on UKG solutions (formerly Kronos)Demonstrated hands on expertise with UKG Pro Workforce Management (WFM), most importantly Timekeeping and Advanced Scheduling, with the ability to support and configure complex pay rules, work rules, forecasting, accruals, schedule optimization, and unionized workforce requirements.Strong experience supporting multiple UKG releases as the subject matter expertStrong understanding of the bigger picture, operational challenges, and the full scale UKG landscape / market.Proficiency in UKG software, including Workforce Central, Workforce Dimensions, and other related modules. Strong understanding of integrations, particularly BOOMI, and data analysis.Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. It would be great for you to have some of these nice to haves as well: Experience with specialized configurations such as call lists, averaging period overtime, and 24/7 rotation scheduling is highly beneficial and considered a strong asset.Relevant UKG Pro WFM certifications and badges are highly desirable.Experience supporting large, complex environments such as healthcare, public sector, or 24/7 operations is considered a strong asset.