Job Title

Career Opportunity Customer Service Representative (CSR)At Westminster Mutual, we take pride in our role to protect our neighbours, their families, and their businesses and farms. We have a 167-year history of serving our client-owners that anchors our sense of purpose and shapes our values as an employer. Operating on a foundation of honesty, integrity, and community-based principles, we maintain the highest standards of personal service, never losing sight of the importance of the Neighbour Helping Neighbour approach. Minutes from London, Ontario, we offer a work environment that is balanced and family-friendly, no matter what your family looks like.THE OPPORTUNITYLooking to start a meaningful career where you can focus on building relationships, learn valuable insurance business skills, and grow into a sales role? Westminster Mutual is looking for a motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). This role is ideal for those new to the insurance industry who are eager to build strong customer relationships while learning the foundations of insurance and sales. This is more than a customer service role, it is a launchpad into a fulfilling career as an Insurance Agent within the Ontario Mutuals.WHAT YOULL BE DOINGBuilding strong relationships with policyholders by providing friendly, reliable, and professional serviceActing as the first point of contact for policyholder questions about policies, billing, and claimsOrganizing and maintaining policyholder information and communications in detailed filesSupporting the Sales Agent with administrative support throughout the sales cycleParticipating in training and development activities related to insurance products, systems, and sales practicesObserving and supporting Sales Agents to gain exposure to sales conversations and policyholder advisory practicesWHAT YOULL BRINGSecondary school diploma, post-secondary education in Insurance, Communications, or Business an assetPrevious customer service experience, an assetAbility and willingness to obtain CIP designation and OTL LicenseFamiliarity with MS Office Word, Excel, OutlookExceptional communication and relationship-building skillsOrganized and detail oriented, with a self-starter attitudeCurious, coachable, and eager to learnFlexibility to adapt to changing prioritiesWHAT WE OFFERA friendly, community-oriented workplaceComprehensive benefitsFull time in-office opportunityHands on training and mentorship from experienced Sales AgentsCompetitive Defined Contribution Pension PlanOpportunity for variety and growthGreat work-life balanceA clear path to move into a Sales Agent role as you developJOIN OUR TEAM!If youre looking for more than just a job, and want a career where you can grow, learn, and make an impact on your community, we would love to hear from you! Please submit your resume and cover letter detailing your unique qualifications, experience and energy to We encourage applications from all qualified candidates and will accommodate applicants needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.For more information about Westminster Mutual Insurance Company, please visit our website www.wmic.ca or follow us on Facebook, Instagram, or LinkedIn.