Job Title

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role (3 days a week in office) based in our Burnaby, BC office. Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts Prioritizes collections of accounts within team Identifies process gaps and recommends solutions for improvements Problem solves a solution for early defaults and collapses and presents to management Responsible for reducing the collapse rate Track and report (excel and qualitative feedback) on work queue results Controls the negotiation with customers on payment timelines, partial payments, default fees, etc Responsible for operational issues Performs other duties as assigned Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement Strong communication skills listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning and probing skills Seniority level: Mid-Senior level. Employment type: Full-time. Location: Burnaby, BC. #J-18808-Ljbffr