Job Title

The Opportunity You're a relationship-builder with deep Property claims expertise and a passion for improving how things work. As a Claims Performance Specialist Vendor Relationships, you will play a critical role in strengthening our vendor partnerships across Property claims. In this role, youll focus on improving performance, controlling costs, and enhancing the experience for our members. Working closely with the Vendor Manager and internal stakeholders, youll leverage data, insights, and collaboration to drive measurable improvements. If you thrive in a systems-driven environment, enjoy influencing without authority, and are motivated by continuous improvement, this role is for you. A Place to Belong AMA is more than a workplace; its a family. Together, we help protect the things that matter most to our more than onemillion memberseverything from roadside safety to retail savings, food security to childhood wellbeing. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! About Building on a century of proud service in Alberta communities, were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, youll enjoy: Competitive salary and flexible benefits Employerpaid retirement savings program Employeeexclusive discounts on travel, insurance, memberships, and more Free travel medical insurance for you and your immediate family Ongoing professional development Paid vacation and personal days, including a Volunteer Day and Me Day Flexible work models that make sense for your lifestyle Who You Are A subject matter expert in Property claims with strong understanding of vendor performance and quality standards A confident relationshipbuilder who can influence outcomes without direct authority Comfortable leading professional, solutionfocused performance discussions Analytical and datadriven, with the ability to interpret KPIs and identify trends Highly organized and able to manage multiple priorities while staying aligned to strategic goals Collaborative and adaptable, working effectively across claims operations, vendors, and leadership Professional, respectful, and aligned with AMAs values in every interaction How Youll Make an Impact Monitor and enhance vendor performance using KPIs, scorecards, and established protocols Conduct estimate reviews to ensure quality, compliance, and cost effectiveness Lead recurring vendor performance meetings and support ongoing relationship management Act as a liaison for complaint resolution between Claims operations, vendors, and insured members Research and build relationships with nonpreferred vendors as part of prospecting initiatives Partner with the Vendor Manager to develop and implement quality improvement strategies Produce monthly, quarterly, annual, and ad hoc reporting to support performance analysis and decisionmaking Serve as a subject matter expert for claims systems, supporting platform development, testing, and deployment Monitor and support system tools and integrations to ensure optimal performance Explore new platforms and support pilot programs with potential vendor partners Facilitate crossfunctional meetings to ensure alignment, risk mitigation, and clear communication What You Bring to the Table CIP designation from the Insurance Institute of Canada (or active progress toward completion) Extensive expertise in property remediation and restoration Minimum 8 years of Property & Casualty insurance claims experience (personal and commercial) or equivalent operational claims experience General claims adjusting experience Handson experience with claims management systems and performance tools Strong communication skills with the ability to engage vendors, frontline teams, and leadership Solid understanding of personal lines property and casualty insurance Strong planning, prioritization, and organizational skills Comfortable working in a systemsdriven, datainformed environment Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact . Well work with you to feel supported throughout your journey with us. Work Model Hybrid We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr