Job Title

About Dialpad Dialpad is the leading AIpowered customer communications platform, transforming how businesses communicate with their customers. Over 50,000 companies around the globe, including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using realtime, AIdriven insights. Your role As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpads AI Voice Agent services. You will develop automated tests for endtoend product experiencesfrom frontend UI to backend services, APIs, and audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. In this role you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fastgrowing AI platform more testable, stable, and delightful for customers. This position is based in a Canadian office and reports to a QA Eng Manager in the United States. What youll do Own endtoend quality for agentic features and workflows, including strategy, development, execution, and release qualification. Design and build automation tooling and frameworks for AI/LLMdriven systems, including prompt flows, agent orchestration, and tool integrations. Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates. Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches. Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (15min for PR validation). Build tooling for LLM observability and debugging, including prompt tracing and response analysis. Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies. Design and execute performance and load tests for AI services (latency, throughput, cost efficiency). Identify and mitigate risks related to hallucinations, bias, safety, and edge cases. Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.). Participate in design and architecture reviews to ensure systems are testable, observable, and resilient. Mentor engineers and contribute to raising the bar on AI quality engineering practices. What youll bring 5+years of experience in software engineering or SDET roles with an emphasis on software development. Experience testing distributed, cloudnative SaaS systems and APIs. Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality. Handson exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms). Understanding of nondeterministic systems and probabilistic testing approaches. Experience building test frameworks and scalable automation systems. Familiarity with AI evaluation techniques (benchmarking, golden datasets, humanintheloop validation). Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions). Strong collaboration skills with the ability to work across distributed teams and time zones. Bachelors degree in Computer Science or equivalent practical experience. Frontend: Vue3, React. AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling. Benefits & Compensation For exceptional talent based in Ontario, Canada, the target base salary range for this position is $135,500$158,000CAD. Compensation may include bonus, equity, and benefits beyond the base salary. Equal Employment Opportunity Dialpad is an equalopportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment. #J-18808-Ljbffr