Job Title

Career Opportunity Customer Service Representative (CSR) At Westminster Mutual, we take pride in our role to protect our neighbours, their families, and their businesses and farms. We have a 167-year history of serving our client-owners that anchors our sense of purpose and shapes our values as an employer. Operating on a foundation of honesty, integrity, and community-based principles, we maintain the highest standards of personal service, never losing sight of the importance of the Neighbour Helping Neighbour approach. Minutes from London, Ontario, we offer a work environment that is balanced and family-friendly, no matter what your family looks like. THE OPPORTUNITY Looking to start a meaningful career where you can focus on building relationships, learn valuable insurance business skills, and grow into a sales role? Westminster Mutual is looking for a motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). This role is ideal for those new to the insurance industry who are eager to build strong customer relationships while learning the foundations of insurance and sales. This is more than a customer service role, it is a launchpad into a fulfilling career as an Insurance Agent within the Ontario Mutuals. WHAT YOULL BE DOING Building strong relationships with policyholders by providing friendly, reliable, and professional service Acting as the first point of contact for policyholder questions about policies, billing, and claims Organizing and maintaining policyholder information and communications in detailed files Supporting the Sales Agent with administrative support throughout the sales cycle Participating in training and development activities related to insurance products, systems, and sales practices Observing and supporting Sales Agents to gain exposure to sales conversations and policyholder advisory practices WHAT YOULL BRING Secondary school diploma, post-secondary education in Insurance, Communications, or Business an asset Previous customer service experience, an asset Ability and willingness to obtain CIP designation and OTL License Familiarity with MS Office Word, Excel, Outlook Exceptional communication and relationship-building skills Organized and detail oriented, with a self-starter attitude Curious, coachable, and eager to learn Flexibility to adapt to changing priorities WHAT WE OFFER A friendly, community-oriented workplace Comprehensive benefits Full time in-office opportunity Hands on training and mentorship from experienced Sales Agents Competitive Defined Contribution Pension Plan Opportunity for variety and growth Great work-life balance A clear path to move into a Sales Agent role as you develop JOIN OUR TEAM! If youre looking for more than just a job, and want a career where you can grow, learn, and make an impact on your community, we would love to hear from you! Please submit your resume and cover letter detailing your unique qualifications, experience and energy to We encourage applications from all qualified candidates and will accommodate applicants needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities. For more information about Westminster Mutual Insurance Company, please visit our website or follow us on Facebook, Instagram, or .