Job Title

Drive exceptional guest relations as a Customer Experience Manager. Oversee the Front Office, manage check-in processes, and lead a team committed to guest satisfaction. As a key hospitality leader, you will ensure that all guest interactions reflect the brand''s high standards. This role includes supervising Front Office operations, training staff, and facilitating smooth communication across departments. Handle inquiries, complaints, and special requests to provide seamless service. Key Responsibilities: Greet and check-in all arriving guests Address guest inquiries and complaints promptly Manage communication among hotel staff Supervise and train Front Desk personnel Process group reservations and promotions Requirements: 12 years in hotel management or supervisory roles Excellent interpersonal and communication skills Strong computer skills for administrative tasks Attention to detail in service delivery Flexible availability including weekends and holidays Join a dedicated team focused on delivering top-notch guest experiences! #J-18808-Ljbffr