Job Title

Analyst, Ariba Support (Hybrid)Calgary, Alberta IntroductionBrunel is seeking an Analyst for Ariba Support for a 12month assignment for our valued client. We are looking for a proactive and customerfocused Ariba Support Analyst to provide daytoday functional and administrative support for SAP Ariba. In this role, you will monitor and triage a shared support inbox, resolve user issues, and provide highervalue Tier 1/Tier 2 support for sourcing and SourcetoPay (S2P) activities. You will work closely with Procurement, AP, Master Data, and other corporate groups to diagnose system versus process issues and ensure smooth operation of Ariba Sourcing and procurement workflows.ResponsibilitiesSupport Intake & TriageMonitor the shared support mailbox; categorize requests, incidents, and user questions.Apply service standards for acknowledgment, prioritization, routing, and escalation.Maintain accurate documentation of resolutions for auditability and knowledge capture Ariba Sourcing SupportProvide inevent support including timelines, bidder visibility rules, Q&A guidance, and event extensions.Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).Promote adherence to sourcing process standards and proper system usage. User Access & Profile ManagementSupport user provisioning, deprovisioning, and role updates.Ensure segregationofduties requirements are followed where applicable.Work with crossfunctional approval groups when access spans multiple systems. SourcetoPay SupportProvide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.Investigate GRIR or AutoGR questions and identify system vs. process root causes.Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution. QualificationsUniversity graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 3 years related experience OR 5 7 years combination of post-secondary education and related experience with some professional developmentHandson SAP Ariba support, ideally including sourcing or supplier enablement.Procurement operations, procurement technology, or application support experience.Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.Preferred: experience troubleshooting GRIR discrepancies or AutoGR issues in collaboration with AP/Finance.Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).Support desk fundamentals: prioritization, categorization, documentation, communication.Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).Customerservice orientation with strong written and verbal communication skills.Ability to learn quickly, work independently, and manage time effectively.High attention to detail and resultsdriven mindset.Strong team collaboration and commitment to integrity and service excellence. Additional Information:This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary office location on Tuesdays through Thursdays. What We OfferWhy work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort let us match you to your ideal position.About UsBrunel has a reputation for working with some of the best in the business. Thats what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 45 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing anywhere in the world.