Job Title

Role Overview Client Experience Manager at Sephora oversees the sales floor, coaching and motivating Beauty Advisors and Stage Experience Leads to deliver exceptional client experiences. Responsibilities - Train and develop Beauty Advisors and Stage Experience Leads, including orientation and sellingmodel training. - Respond promptly to client feedback via Medallia, the service hotline, and instore interactions; serve as Client Experience Lead instore. - Plan and coordinate instore events with the Beauty Services team, ensuring proper staffing and sales opportunities. - Support visual merchandising by ensuring concepts align with standards and maintaining a clean floor and adequate supplies. - Manage vendor relations, ensuring brand representatives provide effective training and coaching. - Collaborate with the Store Operations & Talent Manager and Beauty Services Manager; report to the Store Director. Qualifications - 24 years of management experience in beauty, retail, or customer service (or equivalent internal experience). - Metricsdriven with a proven track record of motivating teams to meet company goals. - Strong managerial presence and composure when conducting difficult conversations. - Ability to build highperforming teams and develop talent throughout their careers. - Excellent verbal and written communication skills; ability to influence partners at all levels. - Proficient with Windows, Word, and Excel. Benefits - Competitive compensation: CAD$54800.00 CAD$68500.00, with performancebased bonus opportunities. - Health, life insurance, and customizable coverage options, plus paid time off. - Product discounts and exclusive brand events. - Learning and development opportunities, including LVMH programs and internal mobility across Canada. Physical Requirements Ability to bend and stretch to stock shelves and lift and carry up to 50 pounds. Location & Availability Onsite at SKMidtown Saskatoon (0560). Must be available during evenings, weekends, and holidays. EEO Statement Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. #J-18808-Ljbffr