Job Title

ResponsibilitiesDeliver exceptional customer support, ensuring client expectations are consistently met or surpassed.Accurately input customer orders into internal systems, validating product details and client-specific pricing structures.Assist customers with navigating and using the online eCommerce ordering platform.Manage the complete sales order lifecycle, including order creation, credit verification, billing, and document retention.Handle administrative tasks such as coordinating with purchasing teams and providing status updates to customers regarding backorders or custom items.Address customer questions and requests promptly and professionally across a broad range of products.Prepare and issue basic pricing quotations for customers as required.Stay informed and up to date on all active promotions and offerings.Communicate with customers through multiple channels including phone, email, fax, and standard correspondence.Provide cross-functional support across departments and business units to ensure seamless customer service delivery.Operate effectively with limited oversight while contributing positively within a collaborative team environment.QualificationsAt least 12 years of prior experience in a customer-facing service role.Required SkillsDemonstrated ability to manage and resolve escalated or sensitive customer concerns.Strong verbal and written communication abilities.Proven capability to perform effectively in high-pressure environments, balancing multiple tasks with strong attention to detail and deadlines.Well-developed problem-solving, organizational, crisis-handling, and administrative skills.Experience applying a consultative approach to sales and customer interactions.Quick learner who takes initiative and demonstrates a positive, proactive work ethic.Comfortable handling a high volume of calls within a dynamic, fast-moving environment.Advanced computer proficiency, including Microsoft Office and Windows-based applications.Previous exposure to operating forklifts or order-picking equipment considered an advantage.