Job Title

Operations ManagerTours & City OperationsCompany: See Sight ToursLocation: In Office (Niagara Falls)Travel: Yes city oversight and operational supportAbout the roleSee Sight Tours is hiring an Operations Manager to ensure the seamless execution of tours across assigned cities. This role is responsible for maintaining high-quality, on-time tour delivery while driving operational efficiency and consistency across regions.This is a hands-on operations role focused on execution, not strategy alone. You will be directly responsible for ensuring tours run smoothly, guides are performing at a high level, and operational issues are resolved quickly and effectively.What you will doCity operations & executionOversee daily tour operations across assigned regionsEnsure all tours depart and run on timeMaintain high-quality guest experiences across all toursMonitor real-time operations and proactively solve issuesGuide management & schedulingManage tour guide scheduling and availabilityMonitor guide performance and enforce quality standardsSupport training, onboarding, and ongoing performance improvementEnsure proper staffing coverage across all tours and time slotsOperational issue managementAct as the primary escalation point for operational issuesResolve day-of issues quickly and effectivelyCoordinate with customer service when neededIdentify root causes and prevent repeat issuesCross-functional coordinationWork closely with dispatch, fleet, and product teamsEnsure alignment between scheduling, vehicles, and tour demandSupport new city launches and product rolloutsCommunicate operational updates clearly across teamsProcess improvement & efficiencyIdentify inefficiencies in scheduling and executionImprove systems and workflows to increase consistencyStandardize operations across citiesUse data and feedback to continuously improve performanceWhat success looks likeTours consistently running on timeHigh operational efficiency across citiesFast and effective issue resolutionStrong guide performance and reliabilityConsistent city-level performance and guest experienceIdeal backgroundYouve likely held roles such as:Operations Manager Tourism or TransportationCity Operations ManagerLogistics or Dispatch ManagerHospitality Operations ManagerFleet or Field Operations LeadYou understand:How to manage real-time operations in fast-paced environmentsScheduling, logistics, and resource allocationThe importance of consistency and reliability in guest experienceHow to manage teams under pressureSkills and traits we valueStrong operational experienceHighly organized and detail-orientedCalm under pressure and solution-focusedStrong decision-making and problem-solving abilityClear communicator across teamsAccountable and execution-drivenAI + tech savvy (comfortable using tools, automation, and systems to improve operations)Strong operational experienceHighly organized and detail-orientedCalm under pressure and solution-focusedStrong decision-making and problem-solving abilityClear communicator across teamsAccountable and execution-driven