Job Title

Our client is a prominent provider of personal care products and medications prescribed by Canadian licensed practitioners. They are looking to add a Billing and Shipping Associate to their team in Burnaby, BC. You will be responsible for managing billing processes and ensuring timely and accurate shipping of orders to their valued customers. Responsibilities: Process billing transactions accurately and efficiently, ensuring adherence to company policies and procedures. Manage shipping logistics, including packaging, labeling, and arranging for timely delivery of customer orders. Provide exceptional customer service via telephone and messaging, addressing billing inquiries and resolving shipping-related issues. Collaborate with the Care Team to ensure seamless coordination between billing, shipping, and customer service departments. Maintain organized records of billing and shipping activities, ensuring data accuracy and completeness. Qualifications: Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues. Detail-oriented mindset with a focus on accuracy in data entry and order processing. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in using computer software for billing and shipping purposes. Previous experience in customer service, billing, or shipping roles preferred. Familiarity with retail operations, particularly in healthcare, is advantageous.