Job Title

Elevate guest experiences as a Customer Care Supervisor in a dynamic airport setting. Lead teams to ensure service excellence, operational efficiency, and customer satisfaction. As a Team Lead, your primary focus will be on supervising frontline staff and enhancing guest interactions at the airport. You'll tackle customer complaints, oversee operational standards, and manage compliance with travel documentation. This role emphasizes the importance of leadership, clear communication, and fostering teamwork in a busy environment. Key Responsibilities: Supervise and mentor customer care staff Resolve escalated passenger concerns efficiently Ensure adherence to travel documentation protocols Guide passenger flow and manage queues effectively Conduct training and staff performance assessments Requirements: 23 years of supervisory experience in customer service Strong leadership and problem-solving skills Attention to detail and commitment to quality service Effective communication, with French as an asset Eligible to work in Canada and clean criminal background Join a team committed to delivering memorable airport experiences through effective customer care and leadership. #J-18808-Ljbffr