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About ZipHere at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the worlds leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend.We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, were focused on developing cutting-edge technology, expanding into new global markets, andabove alldriving incredible value for our customers. Join us!Your RoleWere looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers.As a CSM, youll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, youll also get exposure to different types of companies and industries. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees.You will manage a portfolio of clients across all types of clients and be responsible for driving customer success. This role is ideal for you if you enjoy building, creative problem solving, and want to work with a worldclass team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.You WillDefine customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zips platform and procurement best practices.Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.Manage customer health based on data-driven adoption metrics.Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.Train and empower customers to be product specialists to become increasingly selfsufficient for their organization.Partner with Sales to manage renewals to achieve target NRR.Continuously improve Customer Success assets and processes. Were an earlystage company, we want people who are excited to build and motivated to uplevel the status quo!Qualifications5+ years of relevant work experience working in customerfacing customer success, account management, or strategic consulting organization. B2B SaaS experience in a highpaced environment is a benefit.Excellent interpersonal skills and ability to establish quick rapport and trust with customers.Strong project management skills to manage a dynamic customer portfolio.Creative problem solver while being attentive to details.Business processoriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).Nice to HavesProcurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles.Experience with SaaS workflow management tools (low code / no code configuration).Perks & BenefitsAt Zip, were committed to providing our employees with everything they need to do their best work. Startup equity