Job Title

Senior Content Strategist (API Documentation) D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, studentcentric experience and deliver improved retention, engagement, satisfaction, and results for learners of all ages in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. About the role We are seeking a Senior Content Strategist with deep experience in API documentation and developer enablement to join our team. This is a senior, individualcontributor role requiring strong strategic judgment, technical depth, and the ability to independently own and evolve developer documentation practices. As part of the Global Support and Community organization, you will lead the strategy and execution for our API and developer documentation ecosystem. You will translate complex technical systems into clear, usable, and scalable content that supports developer success, integration adoption, and longterm platform growth. You will work closely with Engineering, Product, UX, and Localization partners and serve as a trusted documentation expert within the product development lifecycle. Impact Own and execute the endtoend content strategy for API reference and developer enablement documentation. Produce highquality, developerfocused documentation, including: API reference material. Developer usage and enablement content (onboarding guides, integration guides, workflows, tutorials, and conceptual explanations). Code samples, patterns, and best practice guidance. Design and maintain information architecture standards for API documentation and the developer portal. Develop and maintain documentation templates, style guides, Markdown standards, and writing conventions to ensure consistency and scalability. Partner closely with Engineering and Product teams to understand APIs, data models, workflows, and release plans. Participate in and support development workflows, including reviewing documentation changes via GitHub pull requests. Manage documentation deliverables aligned with agile release cycles and evolving platform capabilities. Define, document, and continuously improve documentation workflows and standard operating procedures (SOPs). Leverage AI tools to enhance documentation quality, consistency, reuse, and production efficiency. Conduct content audits to identify gaps, redundancies, and opportunities across API and developer documentation. Analyze documentation usage, adoption, and feedback to drive continuous improvement. Qualifications Bachelors degree in computer science, technical writing, or equivalent practical experience. 58 years of relevant experience, including 35 years working on developer or technical documentation within a complex technical environment. Demonstrated ability to work independently at a senior level prioritizing work across competing initiatives, navigating ambiguity, and driving documentation outcomes without close supervision. Proven experience working in docsascode environments, including GitHub and pullrequestbased review processes. Experience collaborating directly with software engineers, product managers, and UI/UX design partners to influence documentation approach, structure, and developer experience. Familiarity with localization workflows and translation tooling, with an understanding of how content structure and reuse impact global scalability. Understanding of documentation analytics, search behaviour, and content performance measurement, and experience using insights to guide prioritization and improvements. Strong organizational skills, attention to detail, and comfort working in fastpaced, agile environments with shifting priorities. Preferred Knowledge Strong understanding of REST APIs and JSON data structures. Working knowledge of modern development stacks and concepts, including API lifecycle concepts (versioning, deprecation, backward compatibility). Handson experience with GitHub, including pullrequestbased development workflows. Experience with documentation tooling and formats, including Markdown, structured authoring or XMLbased tools (e.g., MadCap Flare), HTML and CSS for documentation presentation and styling, and familiarity with CMS or portalbased documentation delivery platforms. Schedule Fulltime Salary $63,500 $89,000 CAD (annualized base) Benefits Impactful work transforming the way the world learns Learning and Growth opportunities Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program 2 Paid Days off for Catch the Wave related activities like exams or final assignments Employee wellbeing (access to mental health services, EFAP program, financial planning and more) Competitive benefits package Home Internet reimbursements Employee referral program Wellness reimbursement Employee recognition Social events Dog friendly offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne D2L is committed to a fair and inclusive work environment. We are an equalopportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at and a member of our HR team will get back to you confidentially. D2L maintains a drugfree workplace. Application To apply, click the Submit Application button above. By submitting, you acknowledge, agree, and/or provide your explicit consent for the D2L family of companies to use the information you have provided for the purpose of considering and evaluating you as a candidate for employment with the D2L family of companies. #J-18808-Ljbffr