Job Title

With almost two decades of proven performance, Deep Trekker is one of the largest underwater robotics manufacturers in the world. Delivering cuttingedge vehicles for critical applications in a range of industries, our robotics are built to help inspect and protect the worlds underwater assets. Help us change the world and build a sustainable future Job Type: Regular / Permanent Role Type: Full time Job Description Ever wondered what it's like working for one of the largest underwater robot manufacturers in the world? Deep Trekker is a local hightech company and we're growing again! Take a virtual ride with some awesome robots, hear from our team, and learn why Deep Trekker is the right team for you. Responsibilities Customer Support & Troubleshooting Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance. Support diagnostics and troubleshooting across mechanical, electrical, and software componentsincluding Tier3 networkingrelated issues. Training on Tiers1,2 and3 provided. Work crossfunctionally with technicians, engineers, and production teams to resolve complex support challenges. Manage support tickets and customer repairs throughout the service lifecycle, ensuring timely resolution and a positive customer experience. Maintain accurate and detailed case notes in CRM to ensure traceability and trend reporting. Product Knowledge & Documentation Develop indepth understanding of DeepTrekker and PipeTrekker products to serve as a resource for both internal teams and customers. Assist with compiling product performance data and trends to support product improvement and reporting initiatives. Maintain uptodate knowledge of order processing, fleet, and training procedures to ensure fullcycle support. Be knowledgeable on Tier1 and2 Training, including ensuring customers are successfully enrolled in online training and have the ability to complete basic online and operational training. Quoting, Invoicing & Systems Use Generate quotes and invoices for service repairs, spare parts, and upgrade requests using the ERP system. Assist with data entry, part orders, and service scheduling in alignment with customer needs. Be able to participate in rotational OnCall Support (59PMEST weekdays, 10AM6PMEST weekends/holidays) as part of a paid oncall support policy. Professional Development & Growth Work closely with leadership to gain exposure to presales support, technical demos, and consultative solution design. Build toward a Sales Engineer role by developing product configuration knowledge and sales engagement best practices. At Deep Trekker we are agile, passionate, and innovative. We dream it and then do it together by learning, collaborating and reinventing whats possible. Whats it like to work at Deep Trekker? Deep Trekker is a high performance team of problem solvers and tinkerers. As global leaders in innovative underwater robotic solutions, the team is built with a collaborative and creative culture with an open door for anyone on the team to bring a new idea to the table. If you didnt find the role you were looking for, reach out and let us know youre interested in joining the team. Were always open to exploring opportunities with driven and talented individuals. #J-18808-Ljbffr