What You Will Do:We are offering the position as a workfromhome Member Support Associate. Working in a callcenter environment, the Member Support Associate is multiskilled and responsible for receiving inbound telephone inquiries and concerns from our Members and resolving various issues. This role involves navigating through numerous systems to facilitate the resolution of Member requests. All Support Associates are expected to provide exceptional customer service while meeting and exceeding all internal quality standards and KPI's.You will need a hardwired, highspeed internet connection to work from home and a dedicated, distractionfree workspace or office. We provide the required technical equipment.Shifts range from Monday to Saturday 8:00a.m. to 8:00p.m. and Sunday from 9:00a.m. to 6:00p.m. Scheduling is based on seniority, with a shiftbid system that includes scheduling associates to work one in every three weekends.This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite inperson orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a sixweek schedule of virtual classroom training from 9a.m. to 5p.m. EST Monday to Friday. You must be available to attend all scheduled trainingtime off is not available during the training period.Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidates skills, experience, and working location, as well as the specific positions business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You Are:Completion of postsecondary educationMinimum 2 years of customer service experienceStrong problemsolving skillsExcellent customer service skillsExcellent communication skillsAbility to multitask in a fastpaced environmentGenuine empathetic communication styleAbility to adjust working shift with 24hour noticeAbility to adapt to a changing work environmentPlease note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.Please note that we may use AI tools to help us through the recruitment process.Our CommitmentWe are an equalopportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.Who we areAre you ready to join an awardwinning, purposedriven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:Worklife harmony with access to an awardwinning holistic wellness programContinuous learning through our robust corporate curriculum and education reimbursement programIncredible rewards, travel incentives, and product and service discountsPayforperformance and bestinclass recognition programsCompetitive benefits that include a defined contribution plan, personal spending account, and so much moreJoin our growing team where everyone belongs! #J-18808-Ljbffr
Job Title
Member Support Associate