Job Title

OverviewFull-Time / PermanentODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's AI platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster. Whats On OfferReporting to the Senior Director, Business Acceleration, the Client Services Manager, Life Sciences leads the end-to-end customer experience with ODAIAs productsfrom kickoff through renewal. You will own strategic customer engagement across the lifecycle, leading data, brand strategy, project planning, and ROI conversations to ensure customers realize measurable value from ODAIA. This is a critical role on a high-performing team, combining industry expertise, account management, and data fluency to help pharmaceutical customers achieve their key business objectives through predictive analytics and data-driven decision-making. Youll thrive here if you bring a consultant mindset, enjoy leading structured, high-impact engagements, and are confident in navigating executive stakeholders while delivering clear, insight-driven recommendations. What You Will DoLead with a Consultant MindsetAct as a trusted advisor to customers, bringing structure, insight, and strategic thinkingUse storytelling and BLUF (Bottom Line Up Front) communication to influence decisionsBring confidence and clarity to every deliverable and recommendationUnderstand the what and the why behind customer requests and strategies, providing recommendations and guidanceOwn Customer Strategy & Value RealizationTranslate customer brand, data, and omnichannel strategies into ODAIA solutionsDrive Salesforce effectiveness, ensuring reps have actionable insights and optimized workflowsEnable Dynamic Targeting / Segmentation for precise, high-impact customer engagementsDefine success metrics and ensure measurable ROI through analytics and reportingLead quarterly business reviews and continuously identify growth opportunitiesDrive Engagement & Account SuccessBuild strong relationships across commercial, analytics, and leadership stakeholdersAlign cross-functional touchpoints between customer and ODAIAMaintain executive-level communication and proactive account managementDeliver Structured, High-Impact ProjectsLead discovery, requirements gathering, and solution designManage project governance, timelines, risks, and dependenciesRun effective, outcome-driven meetings and workshopsLiaise with internal ODAIA stakeholders (ENG, Product, Sales) to review feedback and propose ideal solutionsConsult internal teams about priorities and roadmaps, assessing the business value of customer requestsEnable Change & AdoptionDrive organizational and process change within customer teamsEducate stakeholders on best practices, methodologies, and insightsEnsure successful onboarding from sales handoff through adoptionLeverage Data & InsightsAssess customer data, workflows, and analytics maturityFocus on business analytics, reporting and metrics, generate solid reports to demonstrate ROIEnsure compliance with data quality, regulatory, and security standardsUnderstanding of the nuances and application of health and Claims data, the drug development lifecycle, brand launch strategies, health/claims data, modern commercial frameworks, omnichannel strategy, Next Best Action (NBA) orchestration and how to integrate AI into existing CRM (Veeva/Salesforce) workflows What You Bring6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) within life sciences industryStrong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence)Ideally some experience using AI within the industryProven ability to manage complex, multi-stakeholder projectsExceptional communication skills with the ability to influence technical and non-technical audiencesAnalytical mindset with experience translating data into actionable insightsAbility to operate with structure in ambiguity and thrive in fast-paced environmentsA proactive, ownership-driven approach with strong attention to detailAttention to detail, taking the time to understand the customers needs and challengesAbility to understand business needs and develop consistent, clear analysis and report potential issuesAccountable, proactive and agileAction orientated with the ability to work quickly and efficiently in a fast-paced environmentHas exceptional communication skills, understand how to influence to both technical and non-technical teamsGrand vision, low ego, and able to make a big impact What We OfferValues-Based Culture: We Ignite Innovation, Own It, and Stand TogetherAI-Native Environment: At ODAIA, we don't just deliver AI - we live it. We use AI and agentic automation to 10x our efficiency and impact, encouraging constant curiosity in leveraging and integrating AIComprehensive Rewards: Meaningful stock option grants, immediate medical/dental enrollment, and flexible time offRemote-First Flexibility: WFH flexibility with intentional, high-value in-person collaboration and socials Location, Travel & Other DetailsODAIA is a remote first organization, with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto and walking distance from Union Station. This role requires travel within the US and Canada to support strategic customer meetings, industry conferences and internal meetings and offsites. Employment VerificationAny conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks. Job Process & Interview DisclosureODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S. We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. The anticipated base salary for this position ranges from $120,000 - $145,000 CAD. This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidates unique skill set, specialized experience, certifications and other relevant considerations. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above. Position Status: This is a newly created position and not related to an existing position vacancy or departure. Diversity, Equity & InclusionODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. Accommodations and AccessibilityAccommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at . Powered by JazzHR jZprFqqa2W #J-18808-Ljbffr