Job Title

About Isolocity We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems. Isolocity provides quality management software to industries such as Manufacturing, Vape, Food, Health Sciences, and Cannabis, helping organizations streamline compliance and improve operational efficiency. The Ideal Candidate We are looking for a motivated, detail-oriented, customer-focused individual who can support onboarding, troubleshoot issues, and understand customer needs and priorities. You will guide customers through the self-service learning path, host Q&A sessions, monitor onboarding progress, and continually improve the onboarding experience. You will also provide ongoing support throughout the customer lifecycle to ensure long-term success. This role includes supporting the custom configuration of each clients quality management system, importing quality data, and delivering platform support. You will act as a key partner in customer satisfaction during onboarding and assist existing customers with day-to-day questions to ensure confident, effective use of the platform. Key Traits & Requirements Background in Quality Assurance or compliance using a QMS Strong attention to detail and data accuracy Excellent organization and timemanagement skills Ability to work independently and collaborate in a remote team Strong written and verbal communication Proactive in managing responsibilities and tracking client progress Selfmotivated with strong attention to detail Comfortable handling multiple tasks in a growing company Responsibilities Recommend custom QMS configurations within the platform Perform quality checks to ensure data integrity Update internal Client Health trackers and flag risks Deliver virtual product Q&A sessions during onboarding Proactively follow up with customers to maintain timelinesEscalate at-risk projects through proper channels Triage and respond to support desk inquiries Monitor SelfService training reports to ensure client progress Perks Full remote work opportunity we are a virtual business Flexible hours we measure KPIs, not clockpunching Health Insurance + Health Spending Account (HSA) Fun and supportive environment Performancebased bonus Opportunity to be part of a growing team and business Quarterly inperson syncups to meet colleagues, align on strategy, and celebrate win #J-18808-Ljbffr