Job Title

Director of Microsoft Cloud & CSP OperationsFull Time Permanent Remote, anywhere in North America The Director of Microsoft Cloud & CSP Operations is responsible for the day-to-day management and optimization of the organizations Microsoft Partner Program participation and Cloud Solution Provider (CSP) business. This role ensures effective licensing operations, partner compliance, cost control, and alignment to Microsoft program requirements across multiple tenants, customers, and business entities.This position serves as the internal subject matter expert on Microsoft licensing, incentives, and partner benefits, while also supporting M365 and Entra-based solution alignment, governance, and security best practices across Buchanans diverse client base. The role partners closely with service delivery, finance, and account teams to ensure accurate licensing, maximize incentives (CPOR, ECIF), and maintain operational excellence at scale.Key ResponsibilitiesMicrosoft Partner Program & CSP OperationsOwn and manage participation in the Microsoft Cloud Partner Program, including compliance, renewals, designation tracking, and partner tenant alignment across multiple entities and clientsCoordinate and track requirements for Microsoft solution designations, including certifications, performance metrics, and customer success criteriaAct as primary liaison with Microsoft, distributors, and indirect providersManage and optimize CPOR alignment across eligible customers and workloads, and administer ECIF opportunities including submission, tracking, and complianceMonitor Microsoft incentives programs, ensure accurate attribution and claims, and develop reporting to track performance and identify missed opportunitiesOversee full CSP licensing lifecycle (direct and indirect), including provisioning, renewals, true-ups, reconciliation, and multi-tenant governanceServe as internal expert on Microsoft 365, EMS, and Copilot licensing, ensuring accurate SKU alignment to client needsIdentify and remediate licensing inefficiencies to optimize cost, margin, and utilization across the client baseSupport billing accuracy, reporting, and forecasting in coordination with finance and operations teamsEstablish and maintain standardized processes for licensing governance, partner compliance, onboarding/offboarding, and cost managementImplement controls to prevent over-provisioning, orphaned licenses, and billing discrepanciesDrive continuous improvement initiatives to increase operational efficiency and reduce overheadM365 / Entra Technical Alignment & GovernanceEstablish standards and provide guidance on M365 and Entra ID architecture to ensure licensing aligns with technical design and security requirements.Support standardization of identity and security baselines including MFA, Conditional Access, and Secure Score improvements.Collaborate with engineering teams to ensure licensing and partner benefits align with deployed solutions (Teams, SharePoint, Intune, Exchange Online).Evaluate Copilot readiness from both licensing and data security perspectives.Assist in defining best practices for tenant governance, identity lifecycle, and access controls across multiple clients.Cross-Functional Collaboration & Operational AlignmentWork cross-functionally with service delivery, engineering, account management, and finance teams to ensure Microsoft licensing aligns with deployed solutions, client outcomes, and security standardsProvide licensing guidance and optimization recommendations to internal teams, supporting cost efficiency and service consistencyPartner with finance on cost modeling, margin analysis, and billing accuracy across CSP operationsSupport engineering leadership in certification tracking and readiness for Microsoft partner program requirements and designationsRequired Qualifications5 to 10+ years of experience in Microsoft cloud services, licensing, or MSP operations.Strong expertise in Microsoft 365 and Entra ID environments, including identity, security, and collaboration workloads.Deep understanding of CSP models (direct and indirect), licensing structures, and billing mechanics.Experience managing Microsoft Partner Program requirements, including designations and incentives.Direct experience leveraging and leading CPOR and ECIF processes and associated reporting.Strong analytical skills with the ability to identify cost optimization opportunities.Experience working in a multi-tenant MSP environment including logged experience with licensing procurement and management automation tools.Excellent organizational and cross-functional communication skills.Preferred QualificationsMicrosoft certifications such as MS-102 (Microsoft 365 Administrator), SC-300 (Identity and Access Administrator) and/or AZ-900 / MS-900 (Foundational knowledge)Familiarity with Microsoft Secure Score, compliance features, and Zero Trust principles.Exposure to Copilot for Microsoft 365 licensing and readiness planning.Experience managing CSP services on other cloud platforms such as AWS, OCI or GCP.About Buchanan Technologies COME JOIN US!As a leading IT consulting and outsourcing services firm, Buchanan Technologies helps organizations across North America turn their business technology into a powerful competitive advantage. Small, mid-size, and Fortune 100 businesses all rely on us for our expert perspective, technical know-how and boots-on-the-ground manpower. Our methodology transforms everyday technology investments into streamlined, secure and scalable solutions that support our clients growth. Technology agnostic, we work with almost any system from the latest cloud platforms to legacy software. Our teams are designed to balance proven methodology with strategic perspective. We are more flexible than other firms of our caliber, with a wide-array of options to customize your solution either single-point or end-to-end. At the heart of our success is a dedication to working closely with our clients, delivering strategic IT services that assist their business objectives and transform their organizations. We believe in putting people first and technology second. So, while software and hardware technology continues to change, our customer-centric approach to IT never will. Buchanan works with our customers to meet their needs with these service offerings: Fully Managed Operations and Infrastructure Services Digital Workplace Solutions Database and Application Services Full Cloud Services (CSP): Proven Microsoft and Oracle Partner Cybersecurity Solutions (MSSP) Onsite and Remote Field Technology Services Technology Projects (Upgrades, Rollouts, Location Turn Up/Down) IT Staffing Services to Supplement or Fill Gaps in Your Team. Buchanan has garnered much recognition through industry achievements and awards, including the HDI Pinnacle of Excellence Award, Gartners Magic Quadrant for Managed Workplace Services, North America, Channel Futures MSP 501, CRN Elite 150 Managed Service Provider, MSSP Alert Top 250 MSSPs, Channel E2E Top 250 Public Cloud MSPs, and more.Website: http://www.buchanan.com