Job Title

ABOUTFira Cosmetics is a fast-growing DTC beauty brand with eight-figure revenues, operating in a high-velocity, remote-first environment. As we enter our next phase of scale, we are seeking an experienced Head of Operations to build, own, and evolve the operational foundation of the business.This role is designed for a senior operator who thrives in complexity, brings clarity to fast-moving organizations, and knows how to scale people, systems, and processes without slowing momentum. You will be accountable for the operational health of the business and act as a strategic partner to leadership.RESPONSIBILITIESOwn and oversee day-to-day business operations, ensuring efficiency, accountability, and scalability across teamsAct as the connective tissue between Marketing, Product, Supply Chain, Finance, and People, aligning execution with business goalsDesign, implement, and continuously improve operational systems, workflows, and SOPs to support growthLead operational planning, forecasting, and execution in partnership with Finance and leadershipIdentify bottlenecks, risks, and inefficiencies and proactively solve for them before they impact growthOversee vendor relationships, tooling, and operational infrastructureBuild, manage, and develop high-performing teams as the organization scalesTake over day-to-day operational responsibilities from executive leadership, enabling them to focus on long-term strategy and growthServe as a strategic thought partner while remaining deeply hands-on and execution-orientedQUALIFICATIONSTo thrive in this role, you should have:7+ years of experience in senior Operations roles within DTC / eCommerce businessesProven experience scaling operations in a high-growth, fast-moving environmentStrong systems thinker with a track record of building structure from complexityExperience partnering closely with executive leadership and cross-functional teamsComfort operating at both strategic and tactical levels from planning to executionStrong leadership, communication, and decision-making skillsCalm under pressure with a solutions-first mindsetExperience working in remote-first organizations preferredWhats in It for YouA fully remote leadership role with meaningful ownership and autonomyCompany Timezone: Fira Cosmetics operates on GMT-4Direct influence over how the business operates, scales, and succeedsClose partnership with senior leadership in a high-impact roleOpportunity to help shape the operational future of a rapidly growing DTC brandThe Interview ProcessInitial Screening: A conversation with our People & Operations teamFirst Interview: Deep dive with senior leadership on operational experience and approachPractical Exercise: A short, relevant operational scenarioFinal Interview: Conversation with executive leadershipBenefitsCompetitive compensation and benefits packageFully remote work environment with flexibilityWork alongside a driven, ambitious team in a company that values clarity, ownership, and impact