Job Title

Community and Resident Support CoordinatorLocation: North Vancouver, BC (Hybrid)Summit Search Group is proud to be partnering with Recycle BC in their search for a Community and Resident Support Coordinator.Recycle BC is a purpose-driven not-for-profit organization responsible for residential packaging and paper recycling across British Columbia, supporting over two million households and working closely with communities, partners, and stakeholders to deliver effective, sustainable recycling programs.This role plays a key part in ensuring a high level of service and support across the program. Its well suited for someone who enjoys being at the center of operations, balancing customer service, coordination, and project support, while contributing to work that has a meaningful environmental impact. The ideal team member for this position is someone well versed in customer service, has a positive, can-do attitude, and most importantly, a team player. What Youll Be Responsible ForResident & Stakeholder SupportAct as the primary point of contact for residents and stakeholders via phone and emailRespond to inquiries and complaints, ensuring timely resolution or escalation when requiredMaintain accurate records of interactions within CRM and internal systemsIdentify trends in inquiries and contribute to improving processes, resources, and response consistencyProgram & Operational SupportSupport ongoing projects and pilot initiatives, including coordination, tracking, and reportingAssist in developing and maintaining internal resources, templates, and proceduresCollaborate with internal teams to analyze data and support program improvementsParticipate in meetings and provide insights based on resident and stakeholder feedbackCross-Functional Collaboration & EngagementWork closely with communications, stakeholder relations, and engagement teamsSupport outreach initiatives, including social media responses, presentations, and eventsAssist with preparation of reports, presentations, and correspondenceContribute to maintaining a strong, consistent, and professional organizational presenceWhat Were Looking For2 to 5+ years in a customer-facing, coordination, or support-focused roleExperience in EPR, municipal government, recycling, or a related regulatory environment is a strong assetProven ability to manage high-volume communication while staying organized and responsiveStrong problem-solving skills with the ability to de-escalate and handle challenging conversationsHighly organized with excellent time management and the ability to prioritize effectivelyConfident communicator with strong written and verbal skillsA self-starter who is proactive, resourceful, and comfortable working within established processes while identifying opportunities for improvementWho Will Thrive HereSomeone who is resilient, calm under pressure, and not easily overwhelmedA professional who takes pride in being the go-to person and enjoys owning the front lineSomeone looking for long-term stability, not a short-term stepping stoneA team player who is open to feedback, mentorship, and continuous learningSomeone with the maturity and judgment to represent the organization in a highly visible roleWhy This OpportunityBe part of a mission-driven organization making a measurable environmental impactCompetitive compensation and comprehensive benefits packageRRSP matching, wellness allowance, and professional development supportHybrid work model with flexibility and a supportive team environmentOpportunity to contribute to programs that serve over 2 million households across BCIf youre someone who thrives in a fast-paced, service-oriented environment and wants to contribute to a meaningful, community-focused organization, wed like to hear from you.