Job Title

Overview Remote Inbound Customer Service Representative Role: Remote Inbound Customer Service Representative at MCI. Remote Work-at-Home | Canada. Full-Time. Hourly. Key Responsibilities Answer inbound customer calls in a professional and courteous manner. Assist with inquiries, complaints, and service-related issues. Provide accurate information about products, services, and policies. Document customer interactions and feedback in the system. Follow company procedures and escalate complex issues when necessary. Qualifications Must be 18 years or older. High school diploma or equivalent required. Previous customer service or call center experience preferred. Strong verbal communication and active listening skills. Ability to work independently in a remote setting. Reliable internet connection and a quiet workspace. Work Authorization & Background Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation & Benefits Paid Time Off: Earn PTO and paid holidays. Health Benefits: Full-time employees are eligible for supplemental health coverage. Life Insurance: Access life insurance options for protection. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Opportunities for internal promotions. Paid Training: Learn new skills while earning a paycheck. Work Environment: Team-oriented culture and casual dress code. Additional Details This job operates in a professional office environment. The work is largely sedentary and involves sitting/standing for long periods while using a computer and headset. Reasonable accommodations may be provided in accordance with applicable laws. MCI embraces diversity and is an equal opportunity employer; all aspects of employment are based on merit and qualifications. MCI may revise this description at any time. How to Apply To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Related Roles Relevant roles include: Work From Home Inbound Contact Centre Agent, Remote Inbound Call Center Representative, Seasonal Remote Customer Service roles, among others across Canada. #J-18808-Ljbffr