Job Title

Drive customer success as a Digital Customer Success Manager. Support a thriving portfolio, utilizing data insights and automated strategies to enhance customer experiences across various engagement channels. This role is perfect for data-savvy professionals who thrive in fast-paced environments. You will manage customer success for numerous accounts, leveraging tools like Totango and Salesforce to gain insights and determine outreach priorities. Your efforts will directly contribute to improving customer satisfaction and driving product adoption milestones. Key Responsibilities: Oversee health and success of 300+ accounts Monitor customer engagement and health trends Design impactful multi-channel outreach campaigns Collaborate with teams for systemic issue resolution Manage documentation of customer interactions Requirements: 2+ years of experience in Customer Success Proven ability to manage multiple customer accounts Comfortable with data analysis and CRM usage Strong communication skills for audience-facing content Organized in handling competing priorities Leverage your customer engagement expertise to foster lasting relationships, ensuring every account thrives through innovative digital engagement and strategic support. #J-18808-Ljbffr