Job Title

We are seeking a Bilingual Helpdesk Support professional with strong technical troubleshooting skills and the ability to communicate effectively in both verbal and written formats. The ideal candidate will have hands-on experience supporting desktop applications, VPNs, networking, and remote support tools, along with a solid understanding of Active Directory and ticketing systems. Key Responsibilities Provide technical support for desktop applications including Microsoft Office, Adobe, Apple, and Google products. Troubleshoot VPN connectivity issues and support wireless router configurations. Assist users with internet connectivity and remote access problems. Support password reset tools and Active Directory-related issues. Use remote control tools (e.g., Bomgar, LogMeIn, TeamViewer) to resolve user issues. Provide support in Exchange (Outlook) and Lotus Notes environments. Collaborate with multiple resolver groups to ensure timely issue resolution. Communicate technical procedures and solutions clearly to users in laymans terms. Required Qualifications Strong troubleshooting skills for desktop and shrink-wrapped applications. Good knowledge of VPN concepts and hands-on experience in VPN troubleshooting. Experience in internet troubleshooting and wireless router support. Knowledge of Active Directory, domain controllers, and password reset tools. Proficiency with remote control tools such as Bomgar. Experience in handling Exchange (Outlook) and Lotus Notes environments. Ability to analyze and resolve user issues via telephone support. Proficiency in Windows and macOS operating systems. Advanced understanding of networking and personal computer hardware. Familiarity with virtual machines and Citrix environments. Experience with ticketing tools like Remedy and ServiceNow. Ability to communicate professionally and effectively, both verbally and in writing. Ability to manage multiple support tickets and prioritize tasks efficiently. Preferred Qualifications Experience in managing multi-vendor environments. Strong interpersonal and collaboration skills. Ability to stay current with evolving technologies and learn new systems quickly. #J-18808-Ljbffr