The Dock Master leads day-to-day operations at the Outer Harbour Marina, serving as the primary on-site contact for customers and partners while overseeing front-line staff and core administrative functions. The role ensures safe, efficient fuel dock operations, maintains accurate records and reporting, and promotes strong safety, environmental, and risk management practices to support operational excellence and the marinas reputation.*TEMPORARY WORK- May to September 2026 *Note: This is an on-site role that requires flexibility to workdays, evenings, weekends and holidays. The successful candidate must also have reliable transportation as there is no public transportation to this location.*Responsibilities:General activities and functions include, but are not limited to: Serve as the primary point of contact for boaters, guests, contractors, and partners, resolving issues professionally and with a solution-oriented approach. Provide on-shift supervision and leadership to marina staff, including input into scheduling and daily work assignments. Support transient bookings, customer inquiries, appointment scheduling, and launch and haul-out coordination. Maintain accurate customer records, vessel details, land-use maps, and related marina documentation. Track, document, and follow up on unidentified vessels or on-land storage items. Support accounts receivable activities, including aged receivables, collections calls, repossessions, write-offs, and liaison with bailiffs. Conduct daily, weekly, and monthly tracking and reconciliation of product and service sales. Process online and in-person payments, complete daily point-of-sale reconciliation, and investigate discrepancies. Ensure system alignment between the Harbour Management System and financial systems, maintaining accurate naming conventions and records. Prepare shift reports, weekend summaries, and operational documentation for marina leadership. Lead fuel dock operations, ensuring cleanliness, safety, readiness, and compliance with marine fuel-handling standards. Complete fuel dock opening and closing procedures, meter readings, inventory tracking, and proactive replenishment of supplies. Champion health, safety, environmental, and ESG initiatives, ensuring compliance with legislation, policies, and standard operating procedures. Participate in emergency preparedness, evacuation drills, and follow incident response and security protocols. Ensure all communication and documentation is clear, accurate, timely, confidential, and professionally presented. Provide employee coaching, SOP training, performance documentation, and regular shift communications. Support employee relations by recognizing strong performance, documenting concerns, and adhering to collective agreements and labour legislation. Use resources efficiently, support procurement activities, and recommend service or purchasing improvements. Identify, report, and escalate operational, financial, safety, or technology risks; ensure proper control of company-issued technology and access. Build positive relationships with vendors, service providers, and stakeholders while promoting organizational values and continuous improvement.Skills and Qualifications: Post-secondary education in Travel and Tourism or Marina Operations, or related field. Minimum of 3 years of experience in a supervisory role, in a customer-service, dockside or recreational marine environment. Marina and boating knowledge and experience are required. Excellent communication and interpersonal skills; able to handle difficult situations professionally. Ability to problem-solve, multitask, and maintain accuracy in a fast-paced environment. Excellent communications skills and fluency in English, both written and oral. Professional in appearance and demeanor. Strong proficiency with Excel, Microsoft office and experience with marina management software. Experience working with or around heavy equipment, fuel systems, or docks is an asset. Valid Class G Ontario Drivers License. Standard First Aid/CPR C Radio Operator Certification, Marine Class (VHF) or ability to acquire. Able to swim and tread water strongly recommended. Toronto Harbour Permit or ability to acquire within 1 month. Bilingual in French a definite asset. Special Conditions: Criminal record check will be conducted on hire. Annual Drivers License validity check, as applicable. Flexibility to work extended hours, weekend and holidays. Work Environment/Physical Demands: Often working outside in all-weather conditions (heat, rain, cold), performing handson tasks on floating docks, and working from, or operating a boat, frequently near open water. General office environment with limited privacy and background noise from computers and office equipment for administrative tasks. Standing, walking, bending, pushing, pulling, moderate lifting, and moderate sitting. Job hazards may include musculoskeletal disorders (repetitive strain), neck, shoulder, and back fatigue, and eye strain. Special equipment includes radios or other portable communication devices, telephones, computers, printers, photocopiers, and shredders. Exposure to odours and fumes from fuel and marinerelated chemicals. Other hazards can include working near and around water, heavy/motorized equipment, and near or with chemicals.Work Location: Outer Harbour Marina - 475 Unwin Avenue, Toronto.Interested and qualified candidates are invited to e-mail a resume along with a covering letter outlining how your experience supports our position requirements to:
Job Title
Seasonal Dockmaster