Job Title

Products and Services - Manager, Product Management Location: Vancouver, BC, CA, V6B0M3 Job Function: Product Management & UX/UI Design Status: Full Time Schedule: Regular Description Interested in inventing the future? We are looking for a passionate and talented individual to join a skilled team that continues to shape the evolution of our High Speed Internet portfolio, from Internet to Wifi to related SelfInstall processes and more. Today the ability to stay connected is essential in the daytoday lives of our Customers. Delivering new solutions for customers to manage their home connectivity is one of the most critical initiatives to support our organizations priority of increasing our competitive advantage through product leadership. If you are a high performer who thrives in a fast paced team environment, loves to innovate to solve customer and business problems, and excels at building relationships, this is the role for you. Smart, motivated people that work well in teams can move mountains. This position sits within the Products and Services team at TELUS, a resultsoriented, learningbased organization that lets you jump right in and take on some of our most challenging projects that will stretch your skills and help you grow. We are one of the few teams in TELUS that have shared responsibilities across both fixed line and wireless lines of business, so you have the rare opportunity to gain experience in our two major lines of business. In addition, we work extensively with internal crossfunctional teams (from go to market, to CTO, to fieldforce management and operations) and external partners, giving you an appreciation for the endtoend business. Simply put, as part of the Products and Services team at TELUS, your job is to bring crossfunctional teams together to solve business problems. You will develop your talents in project management, facilitation, presentation skills, product development methodologies like Agile, and structured problemsolving methods. All you have to do is bring your passion, your great attitude and grit. Position Overview Team: Consumer Products and Services Product Management Role: Manager (people leader, product leader and conductor, strategic thinker and driver of continuous improvement, prioritizer, problem solver, team player, facilitator) Focus: This is a unique role, where you will lead the Product Management team, a team that is responsible for making our customers lives better by providing simple, reliable and meaningful homeinternet service. While at the same time continuously listening to our customers, driving ease of use, being ruthless with service quality, and providing product innovation. Our end goal is reliable enhanced home internet, ensuring the endtoend experience meets our customer needs brilliantly. The team is a resultsoriented, learningbased group that lets you jump right in and take on some of our most challenging initiatives, allowing you to stretch your skills and help you grow. We work extensively with internal groups, technical, gotomarket and operations teams so you will gain an appreciation for the business, endtoend. Key Responsibilities Lead and support a team of senior product managers. Remain relentless in focus on endtoend lifecycle support and the related customer experience, evolving from reactive to proactive to predictive in your approach. Know when to support, grow or turn down products and services in your portfolio. Develop talents in product management with analysis, structured problem solving, project management, process redesign, facilitation, presentation skills, and methodologies such as Agile. Maintain highlevel technical knowledge and a focus on how every decision impacts the customer. Act as a subjectmatter expert for one or more of the following: fibre network, copper network, wholesale networks, professional and selfinstall processes, logistics, forward and reverse, Wifi technology, customer premise hardware. Have a wide and effective network of contacts and the ability to quickly build and expand it. Be adept with data analytics. Communicate effectively, influence outcomes, and lead without authority. Demonstrate solid interpersonal skills and selfawareness with the ability to give, take, and act on feedback in a positive way. Exhibit technical inquisitiveness, willing to get into details to own the solution or create welldefined solution requirements for partner teams. Take a holistic view across projects, providing leadership and alignment to advance strategic and business objectives when difficult decisions are needed. Define, articulate and maintain focus on strategic value to TELUS with courage to drive difficult decisions throughout the project. Be a team player who excels in a collaborative and crossfunctional setting, cocreating and executing with other business primes. PMP designation is an asset. What We Offer Opportunities to excel and show your work on highvalue and highvisibility projects. Flexible work styles with the ability to work in and out of the office. Development support with leading edge training and development tools. An environment that lets you be your best every day. Opportunities to give back to the community. Competitive pay. Support for your personal growth and learning opportunities. Salary and Benefits Salary Range: $109,000$202,000 Performance Bonus or Sales Incentive Plan: 20% Benefits include a comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family. Flexibility to work inoffice, virtually or a combination, based on the roles requirements. Generous companymatched pension and sharepurchase programs. Opportunity to give back to communities in which we work, live, and serve. Career growth and learning & development opportunities to develop your skills. A bit about us Were a peoplefocused, customerfirst, purposedriven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. Youll find our engaging, highperformance culture personally fulfilling, professionally challenging, and financially rewarding. Were committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly. Accessibility and Equal Opportunity TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr