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Job title: Leader, Physical Damage Claims Job location: Remote Reason for hiring: Current Vacancy Salary Range: The expected base salary range for this position is $92,000 - $120,000 The Commonwell Mutual Insurance Group isnt just another insurance company were a property & casualty mutual insurer with deep roots in Ontario communities. Were proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service. At The Commonwell, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises. What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, its the human connection that truly makes the difference. At The Commonwell, were all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work. We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience. We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued. The Opportunity Reporting to the Manager, Physical Damage, you are responsible for deliverables that support the achievement of corporate goals, strategy, business plans, and budgets. Through effective leadership, you are accountable for the effective and efficient operation of the Express Care adjusting unit to achieve maximum results, efficiencies, and performance. This role provides agile leadership and direction to employees in compliance with Claims policies and procedures and drives performance and exceptional member experience. Who You Are Strong customer service orientation Excellent written and verbal communication Team-oriented and engaging Superior problem solving and analytical skills, balanced with strong decision-making abilities Proven success in leading and inspiring others through vision, values and community How You Will Create An Impact Provides vision, strategy, and direction to the Express Care Desk Adjusting Unit Executes claims plans to enhance employee engagement Applies best practices in claim management, compliance, and operational controls Leads teams to achieve KPI results Identifies and intervenes in problematic or potentially fraudulent claims What You Will Bring Minimum 57 years P&C insurance experience with direct experience in claims handling and leading teams Completion of post-secondary education Completion or working towards Certified Insurance Professional/ Fellowship Certified Insurance Professional designation and an active pursuer of the necessary education to respond to a changing marketplace Ability to delegate and provide clear direction with the appropriate levels of follow-up Ability to conceptualize and develop new ideas and ways of doing things when supporting cross functional areas and cross functional claims lines High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts Microsoft Office proficiency Perks of Being a Commonwell Crew Member Remote-first workplace Flexible Work Policy Competitive compensation and benefits package Opportunities for training and career development Community involvement and volunteering opportunities Corporate Wellness Program About the Salary Ranges Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including a candidates experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization and that aligns to the market. Our Hiring Approach We believe in human-centred hiring. The Commonwell does not use artificial intelligence to screen or evaluate candidates your application will be reviewed by a real person on our team. We thank all applicants for their interest however, only those selected for an interview will be contacted. Accommodations The Commonwell is an equal opportunity employer committed to ensuring barrier free employment practices. Should you require accommodations throughout the recruitment process, please let us know, and we will work with you to meet your needs. JOIN THE #Commonwell Crew! We saved you a spot! #J-18808-Ljbffr