Job Title

POSITION TITLE Residential Housing Manager REPORTING TO Vice President Property Management Date of Preparation/Revision April 2026 POSITION SUMMARY This position is responsible for day-to-day operations in the Residential Homes Division, including unit rental, the collection of rents, monitoring cash receipts, co-ordinating maintenance and being the primary point of contact for contractors, maintenance team and all tenants and prospective tenants queries, needs and concerns. PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITY Home Turnovers Review tenant applications, perform reference checks Approve/decline applications Arrange viewings Prepare lease Schedule and perform entrances and exits Complete condition reports Prepare Security Deposit Refunds Co-ordinate necessary maintenance with contractors and maintenance technicians Coordinate keys and maintenance for short-term rentals organized through the Atlantic Police Academy and their training agencies Coordinate cleaning and maintenance of short-term rentals between occupants Rent Processing/Accounts Receivable Process monthly rents Address all aspects of collections including tenant contact and payment schedules Implement and administer all Island Regulatory and Appeals Commission related functions of the division Implement Annual Rent Increase Unit Maintenance (with assistance from Property Manager) Determine maintenance and repair requirements in turnover units Determine the amount, if any, of damage deposit to be withheld from exiting tenant Initiate work order for maintenance, repairs and contract work Assist in organizing and scheduling work Determine extent of capital improvements and subsequent budgeting and implementation Administrative Duties Prepare and maintain Residential budget Update and maintain computer and manual tenant files Organize and maintain work schedules and tenant incoming and outgoing reports Assist Property Management Assistant when required Meet with Property Manager and VP Property Management on a bi-weekly basis to discuss Property Management regarding issues, concerns, policies and procedures Tenant Relations Answer questions, concerns and inquiries regarding policy or needs of tenants Resolve issues Ongoing visual inspection of subdivision and ensuring tenant compliance with rules and policies POSITION SPECIFICATIONS Education and Training: Post-secondary courses in business, accounting, and strong Microsoft Office skills, especially with Excel, Word, and Outlook. Experience: Two years of experience in property management and rental properties would be considered an asset Two years of experience in management position dealing with customer concerns Skills and Knowledge: Proficient with Microsoft Word, Microsoft Office and Excel Excellent interpersonal and communication skills Good organizational skills WORKING CONDITIONS Scheduled Working Hours: This is a full-time position with regular office hours.There is a requirement for some flexibility to accommodate tenants schedules Physical, Mental and Visual: This position requires ability to attend to details, ensuring data entry is correct Ability to multi-task while effectively managing occasional high-pressure situations A flexible and resilient personality for dealing with work order requests and rent payments Willingness to learn and become proficient in the use of the VueWorks property management software and the Multiview accounting system. COMPENSATION AND BENEFITS Salary $53,195 to $63,830 Vacation Starting at 3 weeks per year Benefits Long-Term disability, health, dental, life insurance and pension