Job Title

Project Manager II Post Acquisition Integration (PAI), Internet and Security Location: Calgary, AB; Vancouver, BC; Burnaby, BC; Edmonton, AB Overview Ready to help with our Eastern expansion? Our team is responsible for onboarding customers and companies that we acquire to fuel our Eastern expansion. As part of the Post Acquisition Centre of Excellence, we manage the relationship with the seller and collaborate with internal and external stakeholders to execute our growth strategy. This careershaping opportunity will develop you into a versatile business professional by supporting complex transition programs across our endtoend Internet and Security operations. As a Project Manager II you will enable successful execution through analysis, coordination, and stakeholder management in an ambitious, highperformance environment. Youll collaborate with diverse teamsfrom Marketing and Product Development to Contact Centres, Field Technicians, Application System Development, and Technology Strategychampioning projects that deliver extraordinary customer experiences across multiple business segments. Key Responsibilities Support endtoend project delivery for the integration of acquired Internet and Security customers, managing scope, schedule planning, and quality across multiple functional teams. Conduct detailed business analysis, including process mapping, gap analysis, requirements gathering, and risk assessments to inform migration strategies and decisions. Drive crossfunctional work streams and maintain strong interlock across TELUS and Altima teams to ensure alignment on integration activities and Day 2 support. Facilitate working sessions with stakeholders to gather requirements, resolve issues, and drive decisionmaking on integration approaches. Prepare executivelevel documentation, status reports, business cases, and presentations that clearly communicate program progress, risks, and recommendations. Track and analyze program metrics, KPIs, and milestones; proactively identify risks and support the PMO team in developing mitigation strategies. Drive the transformation of our endtoend customer service models by analyzing currentstate operations and recommending improvements built to scale and support our ambitious growth and crosssell targets. Champion change management activities, including stakeholder communication plans, training materials, and adoption tracking, to gain buyin from multiple stakeholders. Remove roadblocks and manage dependencies across work streams, coordinate resources, provide executive leadership updates, and ensure timely delivery of integration milestones. Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned, while identifying and supporting gaps where required. Foster and support a highenergy, resultsoriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, community, TELUS, and ultimately to our shareholders. Qualifications 4+ years experience supporting complex programs involving business process engineering, systems development and implementation, and/or change management in a service delivery environment. Experience working in a support capacity in a PMO environment is highly valued. Proven success in delivering bottomline business, people, and customer benefits through analytical capabilities and project support experience. Exceptional analytical and problemsolving capabilities with experience conducting rootcause and fitgap analysis, identifying trends, and translating insights into actionable recommendations. Excellent communication skills (verbal and written) with ability to speak the language of diverse audiences, translate complex technical and business concepts, and leverage storytelling to drive engagement. Strong facilitation skills with the ability to coordinate meetings, document decisions, and drive followthrough across multiple stakeholders. Advanced proficiency in creating executivelevel documentation including business cases, status reports, process flows, and presentation materials. Experience with requirements gathering, process mapping, and gap analysis methodologies. Understanding the importance of change management principles and leveraging strategic communication plans/media to achieve buyin. Passionate about working in a dynamic, highperformance culture. Innovative and excited about pioneering a new business for TELUS. Highly proficient with Google Workspace (Slides, Docs, Sheets, Drive, etc.). Ability to work independently while supporting multiple projects simultaneously. Proactive in demonstrating thought leadership empowered by genuine curiosity and passion for the business with the ability to recommend creative ways to deliver bottomline benefits. Greattohaves: Knowledge and experience in the Internet, Home Security, or Telecommunications industry and its business and operational key performance indicators. Familiarity with acquisition integration or migration programs. Knowledge of performance improvement and/or project management methodologies and practices (e.g., Lean Six Sigma, PMP, Agile, etc.). Salary and Benefits Salary Range: $70,000$120,000 Performance Bonus or Sales Incentive Plan: 12% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesnt match your expectations. TELUS offers rewarding benefits, which may vary by job function. Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum three weeks of vacation, and flexible benefits plan to meet the needs of you and your family. Flexibility to work inoffice, virtually or a combination of both. Generous companymatched pension and share purchase programs. Opportunity to give back to communities in which we work, live and serve. Career growth and learning & development opportunities to develop your skills. And more. Equal Employment Opportunity We are committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr