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Work Model: Hybrid (4 days onsite)Duration: 6 months, extension possibleAbout the role:We are hiring a Bilingual Operations Officer I to support the clients day-to-day operational activities. This role is a backfill position and involves high-volume, phone-based customer interactions. The contractor will be responsible for intake, processing coordination, and providing timely updates while adhering to strict service level agreements and confidentiality standards. Training will be provided for the first 23 weeks, and the role offers exposure to operational processes within a fast-paced environment.Responsibilities:Provide operational support and perform general to specialized transactionsHandle 100% phone-based intake and route requests to the appropriate processing teamsProvide timely and accurate updates to external customersExecute transactions accurately and in line with established guidelines and SLAsEscalate issues appropriately to ensure service qualityIdentify opportunities to improve service delivery and operational processesEnsure confidentiality and adherence to enterprise policies and codes of conductMust Have Responsibilities:Deliver high-quality customer service in both French and EnglishManage workload effectively to meet deadlines and productivity targetsMaintain accuracy and attention to detail in a high-volume environmentCommunicate clearly and professionally with external customersExperience:12 years of relevant experience in customer service or operationsExposure to operational or processing roles preferredCandidates should not be overqualified for this roleSkillsets:Bilingual (French/English) mandatoryStrong verbal and written communication skillsExcellent organizational and time management abilitiesAbility to work independently and as part of a teamAttention to detail and ability to handle strict deadlinesProficiency in Microsoft Office; Excel knowledge preferredBanking or financial institution experience is a plusEducation:Post-secondary education requiredAdditional Details:Schedule: Monday to Friday, 8:30 AM 5:00 PMOvertime: NoRotation: NoInterview Process: 1 round, in-person panel interviewContractor will have access to customer dataAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit https://www.ustechsolutions.comUS Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: Payal SharmaEmail: Internal ID: 26-09710