Job Title

About The Role The mandate of the Default Recovery Specialist hybrid role is to mitigate and or eliminate financial losses due to delinquent or unpaid balances of all mortgage products offered by Home Trust. Performs independently, setting priorities and scheduling own work in accordance with established and general policies and procedures, requiring little interpretation from Management. Individually responsible for the management of a portfolio of impaired accounts located Nationwide. Continual follow up, instructing solicitors, property managers and real estate agents. Educating mortgagors on both financial and legal repercussions resulting from delinquent accounts. To achieve targets as set by Management, both individually and as a team. Responsibilities Delinquency/Impairment Resolution and Loss Mitigation In-depth assessment of customer(s), security, title, and activities in order to mitigate loss and safeguard against any unnecessary out of pocket expense. Stewardship of all legal enforcement activities ensuring it proceeds as directed based on adherence to payment arrangement(s) and/or outcome of financial assessment. Recommend and execute successful strategies for marketing security, and recovery against personal covenant for debt while adhering to internal controls and guidelines for both HTC and if applicable, our Insurer(s) involved. Direct Solicitors, property managers real estate agents and all associated agents and all associated Agents to assist with the legal remedies and disposal of real estate within a structured time frame and according to the relevant Provincial Law. Practice continual use of the follow up system to ensure adequate turnaround time to clients, solicitors & authorized 3rd parties. Incorporate regulatory and compliance requirements into existing business processes and activities to ensure guidelines are met within all aspects of the position. Customer And Business Partner Experience Provide clear, concise and accurate information, through written or verbal communication, to clients and third parties to ensure there is no jeopardy to Home Trust Companys legal action. Ensure the customer is at all times treated with respect and are provided a clear understanding of the enforcement process. Direct and oversee at the loan level all requirements, direction and accountability required by the business partner such as real estate agents, property managers, appraisers, solicitors etc. Operational effectiveness Develop detailed and concise recommendations for Management, as it relates to workout solutions, legal action or marketing proposals, through a thorough assessment of the client, property and account history. Through consistent review, follow up and action, meet a target of percentage of files cured on a monthly, quarterly and yearly basis, as an average, in order to achieve expectations on an individual, team and company wide basis, as set out by Management. Allow for minimal escalations due to errors and/or noncompliance with department/company processes. Ensure documentation, account information and statements are produced accurately, and in a timely manner. Complete exhaustive reviews of account histories and activities to safeguard against errors resulting in outofpocket expenses. Risk and Compliance Proactive management of a portfolio, resulting in a percentage of accounts under 90+ days in arrears, disposed loans sold with minimal loss exposure, measured monthly, quarterly and yearly, as an average, in order to achieve expectations, as measured through regular portfolio audits and account discussions with Management. Acts in accordance with HTCs core values, Code of Conduct & all internal policies & standards. Engages in the highest standard of business conduct and ethics. Understands the regulatory & compliance requirements applicable to scope of responsibility. Incorporates regulatory & compliance requirements into existing business processes & activities. Identifies opportunities to mitigate potential risk and to strengthen compliance activities, for HTC & its stakeholders, in daily operational activities. What Were Looking For University preferred but not required. Minimum 4 years senior mortgage collection or related legal administrative or paralegal experience. Working knowledge of real estate handling and disposal of asset for lender. Minimum 2 year working knowledge of Mortgage Remedy Law within Ontario and preferably across Canada. What Youll Love About Working Here AwardWinning Culture: Were proud to be recognized as a Great Place to Work Canada 2025 and one of Montreals Top Employers 2025 by Canadas Top 100 Employers. WorkLife Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your wellbeing. Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance. Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. FutureReady Savings: Group Retirement Savings Plan with up to 7% employer match. Exclusive Perks: Discounts from top retailers via WorkPerks, plus locationbased perks like gym memberships and Toronto Bike Share. OnSite Fitness: Gym access at our London and Montreal offices. Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. Family Support: Parental leave topup program to help you during lifes big moments. Community Impact: One paid volunteer day to give back to causes that matter to you. What You Can Expect Pay & Process Expected base salary range is $55 000.00 - $70 000.00 per year, plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent #J-18808-Ljbffr