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Do you enjoy building customer loyalty with your passion for problem-solving? As a Field Success Specialist at Momo Medical, you are the go-to person for long-term care homes across Southern Ontario. You ensure the reliable functioning of our innovative solution on-site while building strong relationships with care teams through exceptional service and handson training. We are looking for a service-driven, independent self-starter who loves solving problems and helping customers succeed. Who is Momo? Momo Medical is a fast-growing healthcare scale-up focused on improving elderly care. With care demand rapidly increasing and staff shortages rising, our technology helps caregivers work more efficiently while improving the quality of care for residents. Headquartered in the Netherlands, Momo supports long-term care homes across Europe and North America. As we expand in Canada, we are building a local team passionate about making a real impact in healthcare. Most valuable aspects of the role You build strong customer loyalty through excellent service and problem-solving . You install and maintain innovative healthcare technology used daily by caregivers. You spend >70% of your time onsite in longterm care homes across Southern Ontario. You train care staff and help them confidently use Momo technology. You directly contribute to better care for nursing home residents and reduced workload for healthcare professionals. Competitive salary + flexible employee benefits plan . Your responsibilities As a Field Success Specialist, you will work primarily onsite in longterm care homes, ensuring our technology is installed correctly, functions reliably, and is confidently used by care staff. Your key responsibilities include: Installation: You join the team on connection days to install the Momo BedSense, a plugandplay bed sensor, in the rooms of longterm care residents. You make sure the devices are correctly configured in the app and ensure a reliable mesh network. The goal is to leave knowing everything is working well and everyone feels confident moving forward. Relationship building: Build trust with care staff and management through responsive and serviceoriented support. You proactively gather feedback and identify opportunities to improve our service and system performance. Training: Deliver clear and practical training sessions to care staff. Support teams in confidently integrating the technology into daily workflows. Explore and experiment with new training approaches to make sure the message is delivered most effectively. Technical Service: Conduct onsite service runs in longterm care homes to solve problems related to connectivity, IT, hardware, and software. You get to the bottom of things to make sure we understand the problem and collaborate with internal teams to find the right solution. Field Operations: Make your own schedule and travel planning, coordinate effectively with onsite teams, prepare necessary supplies, and complete followup documentation after each visit. Who are you? Minimum 5 years of experience in customer support, or a similar handson and clientfacing role. Youre techsavvy, but most importantly, a great communicator and problem solver. Strong troubleshooting skills . You think outside the box to find the right solutions. Customerfirst mindset ; you enjoy helping people and building trust. A selfstarter who works independently and takes ownership of tasks and outcomes. A peopleoriented person who can easily connect with caregivers and provide onsite training on how to use Momo. Strong communicator who keeps both the customer and the Momo team informed with timely updates. Handson, practical, and solutionoriented mindset. Comfortable working in dynamic environments where plans may change and the solution may not be obvious. Organized and structured in managing travel schedules, service visits, and followups. Willing to travel extensively (>70% of your time) across Southern Ontario. Flexible to work outside standard hours when installations or urgent support require it. Of course, that flexibility goes both ways; if you work late, you can start later the next day. Valid drivers license and car . Why join Momo Medical You want to use your skills and experience to make a visible impact in elderly care in Canada. You thrive in a fastgrowing scaleup where no two days are the same. You enjoy working with enthusiastic and talented colleagues towards a shared goal while having fun along the way. What we offer: Make a real impact on healthcare workers through an innovative solution. Fulltime 1year contract with the intention to extend, travel expense reimbursement, and a flexible employee benefits plan. Salary: 65,000 - 80,000 CAD (based on 40h), depending on experience and qualifications. Annual trip to the Netherlands to get to know the company and bond with your colleagues overseas! #J-18808-Ljbffr